Service Desk Analyst

6 days ago

Edinburgh, United Kingdom Fill Your Specialist Role Full time

**Monday - Friday**

**Edinburgh City Centre**

**Our client gives you a world of potential**

Are you an experienced Service Desk Analyst looking for a role that gives you variety, the ability to continue to grow your knowledge and progress in your career?

Our client has an excellent opportunity to join their ever-growing global technology department as a Service Desk Analyst.

This position sits within their Global Tech Support (GTS) department located in Edinburgh, who support their global employees with their IT issues.

Their Service Desk Analysts are pivotal to their organisations success; keeping their employee’s online and able to do their role is an extremely important part of the role, however there are lots of other exciting things happening in the department thatyou can be a part of

This is a great department to join Working in GTS gives you a great understanding of their wider business as you get to work with multiple different business lines and see the many different transactions and work that our client is involved in.

**Here’s what Isaac had to say**:
"Since joining our client as a Service Desk Analyst back in 2018 I have learned invaluable skills both from a technical and business perspective that has helped me develop and progress my career to my current role as an Application Hosting Engineer."

If you’re looking for a role where you can progress into new things, this is the one for you.

**A role you will love**

As one of their Service Desk Analysts, you will work as part of a talented team to manage all first line support tasks for their employees across the globe, whilst ensuring the readiness of their business-critical systems.

You will be responsible for logging all incidents and requests, prioritisation of these requests, and providing first contact resolution where possible.

A large part of this role, will be to help support transitioning new work into the team, looking at how they as a team are set up to support this, and working towards continually improving what they do, and how they do it.

**Other key responsibilities include**:

- Logging, categorising, and prioritising global incidents
- Build and maintain good working relationships with all teams across the organisation.
- Ensure that all work carried out by GTS adheres to internal and external audit requirements, business regulations, and service level agreements.

**What will you bring to the role?**

As you can imagine, they’re looking for people with a passion for technology, great attention to detail and the ability to excel in customer service.

Supporting their employees and systems is key to the role, so being able to think on your feet, problem solve, and think outside the box are some key skills that you’ll need for this role.

Communication is key in this role - you will be able to build effective working relationships with people from across the globe, and work closely with your team to keep up to date with changes and bring your ideas to the table.

You’ll also need:

- Experience working in a technical environment, ideally within a Service Desk or similar
- A solid understanding of ITIL frameworks is highly advantageous
- An inquisitive mind: they’re always looking for ways to improve and who better to learn from than the people doing the role

**A company to be proud of**

Our client is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At our client, it’s more than just a job, their open and inclusive culture means that they willhelp you to grow, to move forward and make the most of the world of opportunities they have available. With infinite possibilities, they could take you anywhere.

**Rewards designed for you**

**Employee Share Plan.**Set aside salary to purchase shares in their company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing. Their** health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future. They** will support you along your retirement savings journey.

**Paid time away from work. Their** employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts.They**’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards.**From tuition reimbursement to cash bonus recruitment referral programs, their comprehensive benefits package offers a multitude of options.

**Compensation.**Around £26,000

**A diverse and inclusive place to work**

They believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a businessthis diversity helps them to better reflect and understand their customers’ needs to allow them to drive better outcomes.

Our client is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protectedveteran status, or other characteristics protected by applicable law.

**Covid-secure**

They’ve kept their business running during the pandemic by moving most of their employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office.

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