IT Support Representative
3 months ago
**About Us**:
Toggli is a technology services company providing a range of IT solutions to businesses. We are seeking an IT Support Representative to join our team. If you are passionate about technology and enjoy helping people solve technical problems, this role is for you.
**Responsibilities**:
- Diagnose, troubleshoot, and resolve hardware and software issues.
- Document and track support requests in the help desk system.
- Escalate complex issues to senior IT staff or external vendors when necessary.
- Maintain a high level of customer satisfaction by providing timely and effective support.
- Assist in creating and updating user guides and technical documentation.
**Requirements**:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
- 1-2 years of experience in technical support or IT help desk roles.
- Proficiency in troubleshooting Windows and/or macOS operating systems.
- Basic knowledge of networking and common IT hardware components.
- Excellent communication skills and a customer-oriented approach.
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