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Customer Service Coordinator

5 months ago

Preston, United Kingdom Davies Group Full time

**Claims Handler - Preston**

**Monday-Friday (1 in 3 Saturdays on a rota basis); 37.5 hours**

Davies are looking to recruit exceptional Claims Handler’s to join our growing Claims team in our Preston office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

This role is diverse with exciting opportunities to develop your skills across a range of accounts including **motor, pet, gadget, wedding, travel, warranty** **and household products** There is always something new to get your teeth into

Once you join Davies there is no ceiling to where you can go within our business

**What your day would look like**:

- Interacting with a variety of people including customers, insurers, suppliers and colleagues around the country
- Ensuring the correct information gets to the right people, you’ll be confident in your written and verbal correspondence and checking policy cover
- Reviewing and setting up new claims, appointing contractors and updating claims on internal systems
- Prioritising and reviewing diaries in a timely manner
- Issuing payments to policyholders and suppliers for settlements
- Contributing to team, division and wider business growth and development

**What you’ll bring to the role**:

- Your professional and amiable approach. You want to find solutions and help customers through their claims effectively
- You know your way around the computer and can use MS Word, Excel and Outlook with ease
- You can work with pace when called to whilst remaining effective, you enjoy the challenge
- You pride yourself on your customer care, empathy and attention to detail

**What We Offer**:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service)
- Well-being centre
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension - matched contribution up to 5%
- Life Assurance (2 x basic salary)
- Development, training and professional qualifications
- Hybrid working available
- Kudos points with prizes each month including £100 gift voucher of your choice
- Casual dress, dress for your day

**Want to find out more?**

**Job Types**: Full-time, Permanent

**Salary**: £20,319.00 per year

**Benefits**:

- Employee discount
- Referral programme

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Preston: reliably commute or plan to relocate before starting work (required)

Work Location: In person