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Guest Service Assistant

8 months ago

Bristol, United Kingdom Almondsbury Hotel Full time

Almondsbury Inn & Lounge has 56 bedrooms with meeting and event space for up to 100 delegates, with the flexibility to cater for any kind of event. We have an opportunity for a **Guest Service Assistant** to join the team at Almondsbury Inn & Lounge as we expand the team. The **Guest Service Assistant** will be responsible for being both pro-active and reactive in ensuring that our guests have a warm welcome and great service during their stay.

**The Role of Guest Service Assistant**

The **Guest Service Assistant** will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests stay.

The **Guest Service Assistant** will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to endure that they leave with a smile on their face.

Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to make have a positive impact on our guests.

The role of **Guest Service Assistant** will report to the Hotel Manager and is ideal for someone who has strong demonstratable experience in customer service. However, we are happy to train and develop anyone who has the right attitude and wants to join our team

**Responsibilities**:

- Greet and welcome guests in a friendly and professional manner
- Provide excellent customer service and address guest inquiries and concerns
- Check guests in and out of the hotel, ensuring accuracy of information
- Assist guests with luggage, transportation, and other requests
- Handle guest complaints or issues promptly and effectively
- Maintain knowledge of hotel services, amenities, and local attractions
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure a seamless guest experience

**Skills**:

- Strong hospitality skills with a genuine desire to provide exceptional guest service
- Bilingual or multilingual proficiency is a plus
- Excellent communication skills, both verbal and written
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Professional phone etiquette and customer service skills
- Familiarity with hotel operations and reservation systems is preferred

Please note that this is not an exhaustive list of responsibilities or skills required for this position.

**Benefits as a Guest Service Assistant**
- Discounted accommodation (£30 per room per night) in other hotels within crest the group
- 50% off Food & Beverage in other Hotels within the Crest group
- Uniform
- Meal on Duty
- Training in house
- Free parking on site
- Company events (BBQ / Christmas Party)
- Long service award
- Shining Star of the quarter - £250 incentive
- Refer a friend to work bonus

**Job Types**: Full-time

Pay: £11.44 per hour

Expected hours: 40 per week.

Schedule:

- 8-hour shift
- Day shift
- Weekend availability.

Work Location: In person.

Pay: Up to £11.44 per hour

**Benefits**:

- Canteen
- Company events
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: GSA/ALM