Receptionist/guest Services Attendant
5 days ago
**Hampton by Hilton Bristol City Centre**
**Job Title: Receptionist/Guest Services Assistant**
**Pay: £ 9.20 per hour**
**Hours: Full Time Contract - mornings/evenings/weekends**
**Hotel experience required**
The Hampton by Hilton Bristol City Centre is a 202 bedroom hotel in a fantastic city centre location. We are currently recruiting for a **Guest Services Assistant**. Do you have the Hamptonality?
**What will it be like to work for this Hilton Worldwide Brand?**
**What Is a GSA?**
A Guest Services Assistant is a multi-departmental role which covers Front Desk, Bar, Breakfast and Kitchen. A GSA’s role is to provide a friendly, warm and memorable welcome to hotel guests while ensuring their expectations and needs are met throughout their stay. A GSA must also be able to help assist with any guest queries, comments or complaints in a professional and calm manner.
**What will I be doing?**
As a Guest Services Assistant, you will assist in daily Front Office/Food & Beverage/Kitchen operations.
On Reception, a GSA is responsible for managing the first impressions of our guests and therefore must perform the following tasks to the highest standards:
- Assist the Duty Manager with daily Front Office/ Food & Beverage operations
- Provide prompt service and actively seek opportunities to drive Guest satisfaction
- Ensure that you are fully aware of any relevant feedback from either Guests/ other departments
- Manage, resolve or escalate any and all Guest complaints quickly
- Ensure all access to the hotel is secure as required by hotel policy and procedure.
- Ensure a high level of product knowledge of the hotel and the local area
- Respond to guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
- Receive, input, retrieve and relay messages to guests, as needed
Within our Food & Beverage/Kitchen operations, a GSA is responsible for the preparation and service of food and drink whilst ensuring that the needs of our guests are met by providing excellent customer experience. A GSA must perform the following tasks to the highest standards:
- Able to work in all areas of the Food and Beverage department including Kitchen
- Welcome guests in a polite and friendly manner
- Engage customers in conversation about their stay, day and plans to create a personal touch
- Take and deliver customer orders, consistently demonstrating high levels of customer service
- Manage guest queries in a timely and efficient manner
- Ensure compliance of brand standards
- Ensure cleanliness of all work areas
- Ensure food hygiene and food safety is maintained to high standards in compliance with all legislation and operating procedures
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Assist other departments wherever necessary and maintain good working relationships
**What benefits will I receive?**
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will be entitled to reduced hotel room rates in our 4000+ hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and Focus Hotels Management.
**What are we looking for?**
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous customer service experience
- Excellent interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Good level of IT proficiency
- Previous hotel experience or similar
**Job Types**: Full-time, Permanent
**Salary**: £9.20 per hour
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- Sick pay
Schedule:
- 8 hour shift
Application question(s):
- Our Receptionist role covers both morning shifts (0700-1500) and evening shifts (1500-2300) over weekdays and weekends. Are you fully flexible to work any shift over any day of the week?
- Where in Bristol do you live and how would you commute to and from the hotel?
- Do you have previous hospitality experience?
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