Hotel Receptionist

3 months ago

Bristol, United Kingdom Quarter Full time

As** Hotel Receptionist**, you will need to be friendly, sales-driven and confident. You will take pride in your work and will ensure that each of our guests has the best experience possible.

This position will be based at The Clifton Hotel primarily - though the successful applicant will get experience in all our hotels on occasion

**Company perks**:

- 20% company discounts in our restaurants and friends and family discounts in our hotels
- Free meal on shift
- Uniform provided
- Great development and fantastic opportunities for progression - you will be considered for Head Receptionist after 3 months and will have a pay review after 6 months
- You will not be required to work Christmas or Boxing Day this year - The Clifton closes from 23rd - 29th December.

**Key information for the Hotel Receptionist job**:
**Hours**: Part time, 24 hours per week worked to a rota that will include evening and weekend work (you will have between 1.5 and 2 weekends in 3 off)

**Shift times**: 3 shifts per week, comprising a combination of early shifts (approx. 7am - 3pm) and late shifts (approx. 2pm - 10pm)

**Salary**: £10.65 per hour - a total package of £13,292.31 per annum plus uncapped bonuses for this 24 hour per week position.

**Overtime**: Agreed overtime is paid at a rate of £12.00 per hour. Non-agreed overtime is not paid, but may be taken as time in lieu with the agreement of your manager.

Quarter is an established, independent community of hospitality businesses that has been satisfying customers and guests for over 60 years Whilst you will be working hard, you will also be working within a friendly and welcoming team. There is a lot for our receptionists to learn, but a lot to gain from the role as well

**About our ideal Hotel Receptionist**:
You are friendly, confident and passionate about providing fantastic customer service to our guests. Youll be a team player willing and able to help out where needed and support your colleagues. You are motivated by meeting targets and are sales driven. Youll also enjoy the more administrative side of the role and will have fantastic attention to detail and the ability to anticipate what guests need

**What youll be doing as Hotel Receptionist**:
Reporting to the Hotel Assistant Manager, you will be involved in:

- Delivering excellent customer service for our guests no day is the same
- Making room sales and meeting sales targets
- Checking guests in and out taking payments and processing correctly
- Handling guest enquiries and helping our guests have the best stay possible
- Admin duties

**Application process**:
**The interview process**:
MP

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