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Healthcare Client Coordinator

4 months ago

Bristol, United Kingdom Mercer Full time

**Healthcare Client Coordinator - Mercer Marsh Benefits (MMB) -Bristol or Chichester
- Hybrid working available**

Are you interested in working for an organisation that is an Industry leader in Employee Health & Benefits in an impressive modern office environment?

Are you an experienced Client Advisor/Customer Service Agent looking for your next career challenge?

Do you enjoy building strong working relationships with your clients?

We are recruiting a **Client Coordinator** to join our Bristol or Chichester Commercial Healthcare Team. This part of the business is responsible for advising Commercial clients on all aspects of the insured benefits relating to Private Medical Insurance, Cash Plans, Dental, Travel and EAP.

**About: MMB**
- Mercer Marsh Benefits(MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits.
- MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

**What can you expect**:

- As a Client Coordinator, you will be responsible for the day-to-day management of a portfolio containing a significant number of clients, assist the consulting team in gathering, organising, entering and analysing data to be used for our client’s renewals.
- You will be assigned a buddy in the team to support your development to enable you to provide a first-class service to your Clients and Consultants
- You will be the main point of contact in relation to Mercer services, maintaining a relationship with clients and coordinating services from specialists within the business

**What is in it for you**:

- Challenging yet friendly and diverse work environment in an impressive and modern office
- Exposure to a wide range of clients ensuring a varied workload
- 25 days holiday with the option to buy/sell 5 days additional leave
- Highly competitive benefits package including pension scheme, private medical insurance, income protection with the ability to further tailor it to suit your individual needs with options including discounted gym memberships, travel insurance, childcare and retail vouchers, and much more

**We will count on you to**:

- Deliver consulting support to consulting teams, managing the renewal process
- Communicate with clients, colleagues and Insurers (verbal and written), obtaining information to obtain renewal terms
- Take ownership of delivery of tasks and proactively manage own workload whilst adhering to MMB processes and targets
- Managing and maintaining client relationships and partnering with internal/ external stakeholders to achieve best service for client
- Ensure quality of own work through right first time approach
- Develop and maintain appropriate technical and market knowledge

**What you need to have**:

- Previous experience within customer focused industry
- Excellent organisational and prioritisation skills with a logical approach to your work
- Good visual accuracy and attention to detail
- Strong written and verbal communication skills, with the confidence to liaise at all levels
- Must be enthusiastic, motivated and committed to providing high quality service to clients

**What makes you stand out**
- Healthcare Insurance/Financial Services background/experience
- Excellent customer service skills or client relationship management experience

**Mercer**

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.