Digital Journey Manager

2 weeks ago


Southwark, United Kingdom Vodafone UK Full time

**Location**:The Speechmark, London (Blended home working)
**Salary**:Competitive + Vodafone Benefits
**Hours**: Full time (37.5 hours per week - Mon to Fri)

*Blended
Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our 'Office in a Box’ home-workingkit will be available for all who need it during your onboarding journey.

We innovate, invent and continuously improve, Vodafone UK Digital works within the heart of our business. Empowering Vodafone’s mission of being a digital-first company is in everything we do.

**What will you be doing?**

This role will be responsible for the digital customer experience across our start, setup, and get help journeys aligned to the Consumer Mobile value stream. How these journeys are executed and perform across our digital platforms including TOBI, IVR, MyVodafone Online and My Vodafone App, will be a key accountability.

As we drive towards being #1 for digital-first experience you will work closely with platform product owners, service design, UX and research to ensure our Mobile specific start, setup and get help digital customer journeys are performant across each digitaltouchpoint. You will ensure our journeys are engaging, effortless and enable our customers to manage Vodafone mobile products and services digitally.

The role will actively engage all areas of the business to understand the drivers of assisted customer contacts and complaints, turning this insight into actionable deliverables that remove customer pain points and allow them to self-serve effortlessly acrossyour journeys.

You will build excellent relationships with the product and proposition teams to ensure you lead the alignment of business objectives, digital strategy, and digital experience across your journeys. You will take responsibility for the design, review andlaunch of new products, propositions, and capabilities, ensuring product, platform and content are fully aligned to the customer interaction strategy for your given journeys.

This role will identify opportunities to optimise or fulfil new customer needs across journeys, to improve experiences, customer engagement and business results - driving tNPS, digital mix, conversion, channel containment and complaint reduction.

This is a key role within Digital, building the teams’ digital skills and capability.

**Who are we looking for?**
- Experience in managing and influencing digital journey performance.
- Experience as a digital or product manager.
- Experience owning the delivery of digital strategies or implementing digital change programmes or projects
- Proven track record of delivering strategic change.
- Able to build strong relationships and credibility across the organisation.
- Capable of working in a complex organisation

**What’s in it for you?**

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts,retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supportingyou throughout every step of your career at Vodafone.

**Together we can**

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibilitysection of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversityplays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.



  • Southwark, United Kingdom Digital Gravity Full time

    We are working with an innovative digital transformation agency who are recruiting for a **S tudio/ Production Manager**. The position offers fully remote working and a healthy benefits package. As the**S tudio/ Production Manager** you will be primarily responsible for the day-to-day running of the in-house creative team of 15 design and communication...


  • Southwark, United Kingdom Page Group Full time

    You will lead your team to inspire and inform the organisation in the effective use of data-driven insight and creative, accessible and engaging content to achieve business goals, managing and continuously developing RCOT platforms and partners to provideever-better member and stakeholder experiences. **Client Details** Page Group are proud to be...


  • Southwark, United Kingdom Vodafone UK Full time

    **Location: London, The Speechmark (Blended home working)** **Salary: Competitive + Vodafone Benefits** **Hours: Full time (37.5 hours per week - Mon to Fri)** *Blended Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it,...


  • Southwark, United Kingdom Ascent Sourcing Ltd Full time

    **Digital Marketing Executive** **London Bridge / Home Based - Hybrid** **£28,000 - £32,000 Base + Benefits** Are you a creative, social and passionate Digital Marketing Executive? Then this one could be for you My client’s looking for a creative, fun, social and passionate Digital Marketing Executive to join the team. The organisation specialist in...

  • Paid Media Manager

    6 days ago


    Southwark, United Kingdom Digital Gravity Full time

    **Performance Media Manager** **London/ Hybrid working** **£45k** Our client is a specialist online sports experience company who have created a new role within a fast - growing team. This is a specialist, hands-on position in a fast-paced ecommerce environment with exposure across the whole marketing mix. **Responsibilities include**: - Own and...


  • Southwark, United Kingdom Reed Talent Solutions Full time

    Are you an experienced **Communications Manager who has helped to drive Change & Strategic Programmes.** We have an amazing opportunity available working for one of London’s largest authorities as a **Communications Manager.** **About the job** This role is accountable for the development, delivery and management of employee communications channels,...


  • Southwark, United Kingdom Page Group Full time

    As the Membership Engagement Manager, you will be responsible for contributing to the RCOT strategy and vision through your direct interaction with members and will play a key part in retaining and growing their membership. You will develop innovative mechanismsto interact, listen, learn and understand the charities membership. Your analysis of learnings...


  • Southwark, United Kingdom Fawkes & Reece London Full time

    We are currently working with an established Tier 1 Main Contractor in which we are assisting the Building Services team for the recruitment of an Assistant Building Services Manager / M&E Engineer to join the team. The project that this chosen individual will initially be based on would be in Southeast London on a flagship regeneration project. The Building...

  • Communities Manager

    5 days ago


    Southwark, United Kingdom Page Group Full time

    As Communities Manager, you will be responsible for defining and running RCOT's collaboration offer for members. Members of their occupational therapy community share a passion for sharing, collaborating and learning from each other. **Client Details** RCOT, the Royal College of Occupational Therapists have championed the profession and the people behind...


  • Southwark, United Kingdom Eligo Recruitment Full time

    **_Senior Marketing Manager - B2B Conferences_** Are you a **Senior Marketing Manager**with 4-6 years' experience in B2B Conferences or Exhibitions? Or maybe you come from an Association background, but you have some solid experience working on commercial events? A well-known Conference organiser based in London is looking for a skilled **Senior Marketing...

  • Head of It

    3 weeks ago


    Southwark, United Kingdom LinkPoint Resources Limited Full time

    **_Hybrid - 2/3 days in the office following induction - Monday to Friday, 9:30 am - 5:30 pm._** **_£67,000 - £77,000 per annum + Great Benefits _** **Head of IT and Digital Transformation’s Core Duties** - Define the company’s digital transformation strategy - Lead and manage the IT & AV teams to ensure all systems / services are effective /...


  • Southwark, United Kingdom Vodafone UK Full time

    **Location: London (Blended home working)** **Salary: Competitive + Vodafone Benefits** **Working hours: Full time** **What will you be doing?** This role sits within Vodafone’s in-housed media team and takes operational accountability of programmatic display media. The media function has the aim of delivering industry-leading excellence, under the...


  • Southwark, United Kingdom Solidatus Full time

    Solidatus is being scaled up all around the world, employing people who share our vision and culture. We’relooking for people who align with our core values: Integrity, Elegance. Collaboration and Excellence. The kind of person who is highly driven and wantsto join a community of ambitious and kind people, all personally and professionally invested in the...

  • Development Editor

    2 weeks ago


    Southwark, United Kingdom The Portfolio Group Full time

    This position represents a fantastic opportunity for someone wishing to develop their career in digital publishing within a privately owned, fast-growing company. This role is responsible for managing the process of developing, sourcing, and managing ourportfolio of products in the business compliance sector. As a Development Editor, you'll be using your...

  • Development Editor

    11 hours ago


    Southwark, United Kingdom The Portfolio Group Full time

    This position represents a fantastic opportunity for someone wishing to develop their career in digital publishing within a privately owned, fast-growing company. This role is responsible for managing the process of developing, sourcing, and managing ourportfolio of products in the business compliance sector. As a Development Editor, you'll be using your...


  • Southwark, United Kingdom Carlton Recruitment Full time

    **Marketing Coordinator** **SE1** **£25,000 - £30,000** **Full-Time Permanent** **Hybrid** This role is perfect for a creative self-starter with strong InDesign. You will be pro-actively supporting the delivery of number important projects as well providing administrative support daily. **Key Responsibilities as a Marketing Coordinator**: - Managing...


  • Southwark, United Kingdom Aatom Recruitment Full time

    The Power Platform Developer will be responsible for working with business stakeholders from service areas and Technology and Digital Services to design, build and deliver a series of high-quality solutions to support our adoption of PowerApps across Council. The role will be responsible for scoping, designing, developing, and maintaining solutions utilising...


  • Southwark, United Kingdom Page Group Full time

    As Head of Research and Innovation you are responsible for leading the teams that gather, analyse, interpret and recommend actions based on sound science. You will also be responsible for the well-being of the people who deliver on this mandate. **Client Details** RCOT, the Royal College of Occupational Therapists have championed the profession and the...


  • Southwark, United Kingdom Identity Full time

    **Position Overview**: This role may also include additional responsibility of line managing members of the sub-team and assisting the Technology and Technical Production Director and or Head of Production in manging team resource and freelancers **Key Responsibilities and Accountabilities**: - Line management of specialist technical production team with...


  • Southwark, United Kingdom Page Group Full time

    As the Technology Experience Partner, you'll work in all areas of the business as well as with RCOT's strategic IT partner, to ensure that they provide a first-class, innovative technology experience. **Client Details** RCOT, the Royal College of Occupational Therapists have championed the profession and the people behind it for over 90 years; and today...