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Education Support Administrator

4 months ago

Birmingham, United Kingdom University of Birmingham Full time

**Position Details**

College of Social Sciences

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £22,050 to £23,535, with potential progression once

Band 400

Full Time, Permanent

Closing date: 23rd April 2023

Travel in the UK might be required for this role

**Our offer to you**

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

The post holder will be responsible for the day-to-day administrative education support activities that form the EGA programme. This includes supporting a ‘Service Desk’ in collaboration with colleagues at the NHS Leadership Academy.

You will deliver a high quality professional service to all participants on the NHSLA programmes as well as all external stakeholders. You would be expected to promote and demonstrate a high level of professionalism and tact at all times and a high level of customer focus and acute attention to detail is required for this role.

You will join a professional services team which is passionate about providing an excellent administration support for students and staff.

You will be able to develop a wide range of skills, both technical and administrative, and may also have the opportunity to lead on specific tasks within the team. You will be part of a School that has a Staff Development Network that includes a mentor scheme, work shadowing as well as many other professional development opportunities to get involved in which will enhance your skills in your current role and contribute towards your career progression.

**Background**

The Universities of Birmingham and Manchester have been delivering the Elizabeth Garrett Anderson (EGA) programme and the Graduate Management Trainee Scheme since 2013, both programmes are externally commissioned by the NHS Leadership Academy (NHSLA). A new Senior Leader Apprenticeship programme is now also part of the suite of programmes that are delivered. The students comprise clinicians and managers from a wide range of NHS organisations across England, and the programme has won several prestigious awards. The post holder will be integral to supporting students on their journey on all above strands while they complete this unique distance learning programme, within the School of Social Policy.

**Main Duties**
- Act as the first point of contact providing relevant and timely information to students, staff and external providers, answering queries promptly and handling any issues from initial contact to resolution. This will include recognising when queries need to be referred elsewhere.
- Provide administrative support for a wide range of activities in delivering the annual cycle of teaching and learning outlined in the role summary above; for example recording student attendance information or preparing assignment marks for progression to Exam Boards.
- Regularly communicate relevant information to students, staff and external providers.
- Pr