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Education Support Administrator

4 months ago

Birmingham, United Kingdom University of Birmingham Full time

**Position Details**

College of Medical and Dental Sciences

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £25,866 to £27,518, with potential progression once in post to £30,820

Grade: 4

Full Time, Permanent

More vacancies may become available prior to the date of interview.

Closing date: 7th April 2024

**Zoom Info Session**

If you are unsure as to whether this is the role for you, have any questions, or just want to learn more, we invite you to join us at the "UoB Education Support Administrator Info Session". This will be an open session where you can learn more about the role, ask questions, and hear more about what it's like to work at the University of Birmingham from a current Education Support Administrator. Please see below for details:
**When: Tuesday 26 **th **March 2024 at 3pm**

**Our offer to you**

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

**Role Summary**

At the University of Birmingham, students are at the heart of all we do. You will be able to develop a wide range of skills, both technical and administrative, and may also have the opportunity to lead on specific tasks within the team.

You will join a professional services team which is passionate about providing an excellent administration support for students and staff. Duties may vary between teams, but you will have the opportunity to be involved in all aspects of the administrative work supporting the delivery of our taught and research programmes for students. This will include providing timely and accurate administrative support for some or all of the following activities: student recruitment and admissions, welcome activities, induction, timetabling, attendance monitoring, examinations, student progression, placements and graduation etc.

**Main Duties**
- Act as the first point of contact providing relevant and timely information to students, staff and external providers, answering queries promptly and handling any issues from initial contact to resolution. This will include recognising when queries need to be referred elsewhere.
- Provide administrative support for a wide range of activities in delivering the annual cycle of teaching and learning outlined in the role summary above; for example recording student attendance information or seeking draft exam papers from academic staff for approval.
- Regularly communicate relevant information to students, staff and external providers.
- Provide administrative support for event planning and delivery which enhances the curriculum and student experience.
- Use a variety of complex University systems and processes to collate, manipulate and interpret sets of data, and produce routine reports.
- Contribute to the annual programme/module review and evaluation processes.
- Contribute to periodic reviews of administrative processes and procedures with the objective of making improvements and sharing be