Scheduler/administrator

2 weeks ago

Mitcham, United Kingdom KNK Building Services Full time

Key Responsibilities
- First point of contact for social housing residents to report required repairs / defects in their homes.
- Liaise with clients, operatives, subcontractors at all levels.
- Planning/scheduling works, booking appointments, raising orders, uploading information to our bespoke inhouse system, and allocating work.
- Managing operatives’ diaries, ensuring all operatives have a full day’s work and productivity is optimised.
- Preparing orders for invoicing, checking paperwork and photos are satisfactory.
- Ensuring all orders are completed or rescheduled daily.
- Scheduling any follow-on work required in a timely manner.
- Informing supervisors/managers if operatives miss appointments or if sourcing of materials negatively impacts on productivity.
- Responding to internal and resident enquiries.
- Regularly and consistently updating works monitoring system.
- General administration duties.
- Meetings with clients when required.

**Requirements**:

- Planning/scheduling experience.
- Social housing/building services experience.
- Confident telephone manner, good customer service skills.
- Confident using Microsoft Excel, Word and Outlook.
- Ability to learn how to use new systems quickly.
- Be able to work as part of a team.

**Benefits**:

- 29 days annual leave (including birthday)
- Workplace pension scheme

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£26,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- MITCHAM: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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