Senior Pgr Administrator

2 weeks ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
A key role in the Adam Smith Business School’s Postgraduate Research team, working in partnership with academic and professional services colleagues to develop and enable an effective administrative service to support the School's Research and Postgraduate Research (PGR) strategies and a diverse portfolio of PGR programmes. Supporting delivery of the School’s strategic objectives and aligned with the University’s Change programme adopt a data-driven approach to evaluate and improve processes to enhance the experience for both students and staff.
The role holder will ensure the coordination and seamless delivery of PGR administration and coordinate local training and support for internationalisation, employability and wellbeing initiatives for PGR students and associated academic staff.

**Main Duties and Responsibilities**
1. Responsible for the planning and implementation of key workstreams in the School’s PGR administrative support team in the provision of an effective end-to-end service ensuring compliance with University, College and School standards, policies and procedures.
2. In partnership with academic and professional services colleagues, identify and implement opportunities for process improvement to deliver efficiencies in pursuit of a scalable operating model which underpins support for PGR activities and enhances both the student and staff experience. This will include developing and maintaining standard operating procedures and the development of training initiatives for PGR students.
3. Manage the delivery of overall administration of the PhD Programmes and support essential PGR student support services across the School without supervision, working in close partnership with relevant academic and administrative colleagues in the Graduate School of Social Science and at University level.
4. Interpret strategy and develop PGR administrative procedures to implement changes to improve efficiency across the programmes. Facilitate problem solving to ensure effective and efficient procedures and processing to minimise the scope for, and impact of, problems throughout the academic administrative cycle.
5. Interrogate, manipulate and interpret complex data to create actionable insights, using the results to inform high quality decision-making across the School PGR and research pillars. This includes the provision of high-quality management information, including analysis, interpretation and advice including specialist analyses and interpretation of data to support accreditations (namely mapping/recording of conferences/publications/career destinations), the Research Excellence Framework and the efficient management of PhD office.
6. Effectively plan and manage space allocations for existing students and new arrivals.
7. Effectively plan, organise and manage the annual PGR Annual Progress Reviews (APRs), providing specialist knowledge and organisational expertise. Postholder will contribute to a culture of continuous improvement, influencing colleagues to identify and implement process improvements and improving service quality when appropriate.
8. Manage the student recruitment process throughout the academic year. Gather, generate and co ordinate publicity material for dissemination to internal and external audiences to raise awareness of PGR recruitment.
9. Advise and provide high-level support to the academic staff in preparation of complaints and appeals documentation. Providing guidance on specialist knowledge regarding the PGR Code of Practice regulations.
10. Handle sensitive issues using judgement to provide specialist advice to students, maintain crisis communication protocols and when required become part of the crisis team including contributing to the wider reputation management of the University where appropriate.
11. Manage the attendance protocol of the Postgraduate Research students on a ‘Tier 4 visa’ including managing and organising multiple check-in registration sessions throughout the academic year. Responsible for developing and maintaining accurate attendance records of Tier 4 students for the purpose of UKVI audit.
12. Manage training needs of the Adam Smith Business School Postgraduate cohort and develop and coordinate targeted training and event programmes liaising with Directors of Research and Graduate Studies and internal and external partners to meet the diverse needs of the Adam Smith Business School PGR cohort.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**
A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills through personal development and progression in a similar related role(s).
A2 Or: Scottish Credit and Qualification Framework level 8 (Scottish Vocational Qualification level 4, Higher National Diploma) or equivalent, and experience of personal development in a similar role.
A3 A

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