Debt Recovery Agent

2 weeks ago

Kings Hill, United Kingdom National Business Communications Full time

**Job Title: Debt Recovery Agent**

We are a leading connectivity supplier, specializing in cutting-edge phone systems for businesses. Our commitment is to provide seamless communication solutions tailored to our clients' needs. Currently, we are seeking a highly skilled and dedicated Debt Recovery Specialist to join our team and ensure the timely recovery of outstanding debts from our clients.

As our Debt Recovery Agent, you will play a pivotal role in our Customer Care team. Leveraging your excellent communication skills, you will be responsible for ensuring the satisfaction of our clients by effectively managing and resolving debt-related issues. Your primary focus will be on optimizing our debt recovery processes and implementing solutions to maximize collection rates.

At our office, we embrace a vibrant working environment that promotes both productivity and enjoyment. We firmly believe in the principles of hard work and work-life balance, consistently seeking innovative methods to enhance our workplace. Moreover, we organize regular company-wide lunches to foster camaraderie and collaboration.

Key Responsibilities of the Debt Recovery Agent:

- Managing client accounts, meticulously monitoring and ensuring accurate setup and maintenance.
- Collaborating closely with our technical team to identify and resolve any debt-related issues efficiently.
- Identifying opportunities for process improvements and communicating suggestions to the product and development teams.
- Keeping updated with the latest industry trends, continually expanding your knowledge base, and sharing insights with the team.
- Identifying potential opportunities to upsell products from our diverse portfolio to existing customers.

Qualifications and Experience required for the Debt Recovery Specialist:

- A minimum of 2 years' experience in customer service, with a proven track record of successfully navigating debt recovery scenarios.
- Exceptional communication skills and a natural ability to build strong, professional relationships.
- A proactive mindset, unafraid to undertake calculated risks and implement creative solutions.
- Adaptable team player capable of working independently while maintaining accountability.
- A passion for fostering a lively work environment and a genuine commitment to elevating customer experiences.

In return for your expertise and dedication, we offer a competitive salary and benefits package. Furthermore, you will have the opportunity to thrive in a stimulating work environment that supports professional growth and recognizes your contributions.

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