Customer Service Officer

1 week ago


Derry, United Kingdom Foyleside Shopping Centre Full time

**Position**: Customer Service Officer

**Location**: Foyleside Shopping Centre

**Job Type**: Full-Time

**Reports to**: Head of Security

**Job Summary**:
The Customer Service Officer is responsible for delivering exceptional customer service and ensuring the safety and security of Foyleside Shopping Centre. The role requires a dynamic individual who can effectively manage customer inquiries, provide assistance, and perform security duties and maintaining a visible presence in the mall.

**Key Responsibilities**:
Customer Service:

- Greet and assist customers with inquiries, directions, and information about the shopping centre.
- Provide exceptional service to enhance the customer shopping experience.
- Handle complaints, concerns, and feedback professionally and efficiently.
- Maintain a thorough knowledge of the shopping centre's stores, promotions, and events.

Mall Security:

- Patrol the shopping centre and car park to ensure a safe and secure environment for customers and staff.
- Monitor and operate CCTV systems in compliance with SIA regulations.
- Respond promptly to security incidents, emergencies, and alarms.
- Liaise with local law enforcement and emergency services when necessary.
- Enforce the shopping centre’s rules and regulations to prevent disorder and ensure customer safety.

**General Duties**:

- Maintain accurate records of incidents, security breaches, and customer interactions.
- Collaborate with other departments, including maintenance and housekeeping, to address safety and cleanliness issues.
- Participate in regular training sessions to stay updated on security procedures and customer service best practices.
- Assist in the implementation of emergency evacuation procedures.

**Qualifications and Skills**:
Criteria:

- Valid SIA (Security Industry Authority) Badge.
- CCTV Badge.
- Proven experience in a customer service role.
- Strong communication and interpersonal skills.
- Ability to remain calm and composed in high-pressure situations.
- Basic computer skills for monitoring CCTV and reporting incidents.
- Desirable:

- Previous experience in a shopping centre or retail environment.
- First aid certification.

**Working Conditions**:

- This position requires flexibility in working hours, including evenings, weekends, and public holidays.
- The role involves standing and walking for extended periods.

This job description is intended to provide a general overview of the role and responsibilities. It is not an exhaustive list of all duties, and the incumbent may be required to perform additional tasks as directed by the management.

**Benefits**:

- On-site parking

**Experience**:

- security: 1 year (preferred)

Licence/Certification:

- SIA (preferred)

Work Location: In person

Application deadline: 03/06/2024



  • Derry, United Kingdom HAYS Full time

    Customer Services Officer, temporary to permanent job opportunity, weekly pay Your new company Is a leading name within the Travel and Tourism industry of Derry City. They have appointed Hays to recruit a Customer Services Officer to join their team. Operational hours are between 4.30am and 9.30pm, Monday to Sunday. You will work on a rota basis up to 37...


  • Derry, United Kingdom Leadcare Nursing Agency Full time

    **About us** Leadcare Nursing Agency is a small business in Londonderry. We are professional, agile and rewarding. Our work environment includes: - Modern office setting - Growth opportunities **Responsibilities**: - Manage office supplies and equipment. - Greet visitors and direct them to the appropriate person or department. - Answer phones and take...


  • Derry, Northern Ireland, Northern Ireland, United Kingdom HAYS Full time

    Customer Services Officer, temporary to permanent job opportunity, weekly pay Your new company Is a leading name within the Travel and Tourism industry of Derry City. They have appointed Hays to recruit a Customer Services Officer to join their team. Operational hours are between 4.30am and 9.30pm, Monday to Sunday. You will work on a rota basis up to 37...


  • Derry, United Kingdom Flogas Full time

    Budget Energy is one of Ireland’s fastest growing energy companies, supplying Electricity to over 75,000 homes and businesses. Part of the Flogas Ireland group, Budget Energy operates from our offices in Derry. We are continuing to expand our CS Team to ensure we are providing the highest quality of care to customers. These will be full-time, permanent...


  • Derry, United Kingdom Budget Energy Full time

    Budget Energy is one of Ireland’s fastest growing energy companies, supplying Electricity to over 75,000 homes and businesses. Part of the Flogas Ireland group, Budget Energy operates from our offices in Derry. We are continuing to expand our CS Team to ensure we are providing the highest quality of care to customers. These will be part-time, permanent...


  • Derry, United Kingdom JC HALLIDAY & SONS Full time

    JC HALLIDAY & SONS - Citroen, Vauxhall & Hyundai “Where successful people drive a successful business” Due to our new and exciting expansion projects, we are seeking to recruit a Customer Care Advisor to add to our existing skilled and dedicated team and to further strengthen our commitment to delivering a first-class service to our customers. A...


  • Derry, United Kingdom Budget Energy Full time

    **Who we are**: Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic. Over the years, Flogas has evolved and grown as an Energy...

  • Customer Service

    2 weeks ago


    Derry, United Kingdom Riada Resourcing Full time

    **Contact Aimee Patterson | 028 7032 6600** **Customer Service / Sales Representative - L/Derry - Permanent** Work for a global manufacturer, offering a an excellent benefits package and strong work life balance. This position is ideal for someone coming from a sales background, confident working in a busy office environment. **Why should you apply?** -...


  • Derry, United Kingdom Aircoach Full time

    Customer Service Advisor Aircoach - Belfast / Northern Ireland - £11.20 per hour + Enhanced Rest Day Rate - Permanent Full Time - Updated 08/06/2023 - Pamela Deery Do you have a strong passion for helping people? Are you pro-active, with a can-do attitude, and sound approach to problem solving? Do you have excellent written and verbal communication...

  • Customer Service

    4 weeks ago


    Derry, United Kingdom Goliath Group Marketing Full time

    **Goliath Group marketing** is a direct sales and marketing company, partnered with **Infinite Sales Solutions**, based in Derry/Londonderry Northern Ireland, specialising in client outreach and representation. Are you looking for a **role** with **endless progression** & **travel opportunity**? Looking for a change from your current role? **The role** -...

  • Customer Service

    3 weeks ago


    Derry, United Kingdom Yesss Promotions LTD Full time

    YesssPromotions is a direct sales and marketing company, partnered with Infinite Sales Solutions, based in Derry/Londonderry Northern Ireland, specialising in client outreach and representation. Are you looking for a role with endless progression & travel opportunity? Looking for a change from your current role? The role - meeting and speaking with...


  • Derry, United Kingdom Danske Bank Full time

    **Customer Service Advisors - Branch network - Derry/Londonderry** **_Why you’ll want to work with us: _** We are Northern Ireland’s leading bank and our multi award winning Personal Banking teams are looking for new Customer Advisors. We don’t like to boast... but we have been voted Best Customer Engagement and People Engagement Teams and we would...


  • Derry, United Kingdom Chemist Connect Full time

    Please include a cover letter along with CV when applying. **Duties**: Job Summary: Duties - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide accurate information about products, services, and policies to customers - Assist customers with placing orders, processing returns, and resolving any issues or...


  • Derry, United Kingdom Goliath Group Marketing Full time

    Sales and Customer service Representatives, Immediate Start x 12 Our client are looking for at least 12 people to immediately join the busy Derry office due to client demand. They are currently expanding and have had roles become available within the marketing team, in the sales and customer service sector. - Great at working with customers - Eligible to...


  • Derry, United Kingdom cathy moran recruitment Full time

    **Accounts and Customer Service Administrator c 25k - 28k Derry/Londonderry** A new role has arisen for this well-established Irish Food company who have a depot based in the North West. They are looking for an experienced Accounts Administrator to work in a team environment and support existing team members. This ranges from processing invoices as well...


  • Derry, United Kingdom PWP complete services Full time

    Responsibilities: - Assist customers with inquiries, account questions, and concerns regarding financial services - Utilize Salesforce CRM system to document customer interactions and update customer information - Analyze customer needs and recommend appropriate financial products or services - Resolve customer complaints or issues in a timely and...


  • Derry, United Kingdom Sean Graham Full time

    Customer Service Associate / Cashier **Duties**: - Greet customers in a friendly and professional manner - Provide exceptional customer service by assisting customers with their inquiries, concerns, and purchases - Operate cash registers and handle cash transactions accurately - Scan and bag items efficiently - Maintain a clean and organized checkout...


  • Derry, United Kingdom Budget Energy Full time

    **Who we are**: Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic. Over the years, Flogas has evolved and grown as a business...


  • Derry, United Kingdom Sean Graham Full time

    Responsibilities: - Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner - Operate cash registers and handle cash transactions accurately - Scan and bag items efficiently while ensuring accuracy - Maintain a clean and organized checkout area - Answer customer inquiries and resolve any issues or...


  • Derry, United Kingdom Red Dot Recruitment Full time

    Energy Specialist Customer service advisor Based on - site in our Derry office, Londonderry BT48 0GY Hours - Full Time, 37.5 hours per week between Monday to Friday, 8am - 17:30pm, no weekends. Salary - £19,773 per annum (£10.14 an hour) plus the ability to earn up to an extra 50p an hour based on attendance and performance! Full training...