Customer Support Consultant
3 weeks ago
**About the role**
As our company maintains growth, and our product range diversifies, we are looking for a Customer Support Consultant to build excellent levels of rapport with our customers to assist with the expansion of our customer base.
We pride ourselves on our high standard of customer service, making this a great opportunity for someone with a genuine desire to provide excellent customer service. This is an exciting time for our growing business, we have ambitious plans and are looking for passionate and talented individuals to help us achieve our mission.
**Key Responsibilities**:
- This role is about collaborating to help customers solve their online training needs, supporting business growth and maintaining customer retention levels-
- You will be responsible for managing course enquiries, building relationships, assisting customers with placing orders, and delivering VIP customer after-sales support- Providing exceptional customer service is really important to us and we are looking for someone who shares this value- You'll be given all the tools you need to confidently demonstrate our products and be a successful business representative. We're proud of the training solutions we offer, and want to help more companies use them that's your role
**About you**:
- A genuine interest in working with customers and providing VIP customer service- The ability to demonstrate product features and identify the customers needs- An organised and methodical approach- Excellent written and verbal communication skills- The ability to identify and gather key customer and market information- A receptive, inquiring, tactful and responsive attitude with a pleasant phone manner- A professional and positive attitude- Motivation and drive to excel- Competence at using computer systems- An intuitive thinker with the initiative to problem-solve and adapt to situations- Commitment to your continuous development
**About High Speed Training**:
Our team is made up of talented and passionate individuals, who genuinely care about the work they are doing to help our learners be safe and effective in the workplace.
We take our core values very seriously. As an accredited B Corp, we are passionate about leaving things better than we found them and being a true force for good. We understand the importance of giving back to our local communities and promote practices that support each other, our learners and our environment.
**What you can expect in return**:
Our people are at the heart of our business and we offer a great environment where we have fun, celebrate success and give you all the tools you'll need for a rewarding career with a team who are passionate about what they do.
**Our competitive benefits package includes**:
- A home office allowance
- 26 days holiday with the option to buy extra days
- Pension (4% employee, 4% employer contributions)
- From day one: Access to Reward Gateway - high street, travel, leisure discounts and our EAP, Curio subscription
- After 3 months/probation: Profit sharing scheme (if starting before the cut off date)
- After 6 months: Latest mobile phone & contract (or sim only), Life Assurance (4 x basic salary), optionalPrivate medical cover (you & family), Company car scheme (electric car lease), General Health cash plan, Dental cash plan, discounted gym membership
We are fully committed to supporting our staff to work in a flexible way that allows them to balance their commitments inside and outside of work. As we grow, we want our teams to work in a way that lets them be at their best, whether that's on-site or remotely anywhere in the UK, traditional or flexible working hours.
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