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Customer Service Representative

4 months ago

London, United Kingdom Channel Partners Limited Full time

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a vital role within our organization, as you will be the first point of contact for our customers.

**Responsibilities**:

- Communicate with customers via various face to face channels to address inquiries, resolve issues, and provide product information
- Analyze customer needs and recommend appropriate solutions
- Provide excellent phone etiquette and ensure professional and courteous communication at all times
- Perform data entry tasks accurately and efficiently
- Upsell products and services to maximize sales opportunities

**Requirements**:

- Excellent verbal and written communication skills in English
- Strong analytical skills to understand customer needs and provide appropriate solutions
- Proficient in data entry with a high level of accuracy
- Demonstrated phone etiquette and customer service skills
- Ability to work in a fast-paced environment while maintaining attention to detail

**Job Types**: Full-time, Permanent

Pay: From £25,797.92 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 27/05/2024