Hotel Receptionist

2 weeks ago


Swansea, United Kingdom The Dragon Hotel Swansea Full time

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home.

Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About the role:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalised services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Create reservations

About You:

- Experience in a similar or front facing customer service role with an outgoing and bubbly personality
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.
- High attention to detail and accuracy - great at managing one’s own time
- Understanding of how travel planning websites operate, like Booking and TripAdvisor

**Job Type**: Zero hours contract

**Salary**: £11.44 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Swansea SA1 5LS: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Hospitality: 1 year (required)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: R3009
Expected start date: 21/04/2024


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