Head Receptionist

2 weeks ago

Swansea, City and County of Swansea, United Kingdom Dolphin Hotel SA1 Full time
Have you got a Hands on approach and a Can do attitude?
We are a 41 bedroomed hotel.

We have a position available for an experienced head receptionist although specific training on certain areas can and will be given.

The role will be to cover various shifts and will include evenings and weekends, with some duty manager shifts.

KEY ROLE
Deliver excellent customer service and staff management, at all times
Keep up to date with current promotions and new products
Make customers aware of offers on our great food and drink range
Speak to customers to ensure that they are satisfied with the product / service they receive.
Be responsible for cash-management
Manage and maintain correct staffing levels
Deal with customer complaints in a professional and courteous manner
Deal with deliveries and report any loss or damage to senior management
Maintain accurate stock control, including ordering, delivery checks, line checks and wastage
Assist in achieving all financial targets
Always adhere to all company policies and procedures and licensing laws

Job Types:
Full-time, Part-time

Work Location:
In person

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