Front Office Supervisor

4 weeks ago

Swansea, United Kingdom The Dragon Hotel Swansea Full time

_**Minimum of two years experience in similar hotel role or on front desk is essential**_.

To ensure the highest standard of guest care and welcome are demonstrated at all times. To ensure team complete relevant procedures as laid down by the Company.
You will be responsible for all front of house duties and responsibilities and will liaise on a daily basis with the Head Housekeeper, Head Porter, Head Receptionist, Food Service Manager, Reservations Team, Sales Team, Accounts Team and Conference Team.
All staff are expected to care for our Customers in a Friendly, helpful, efficient and professional manner at all times.
- To ensure team are fully conversant with facilities, service and special promotions offered by the hotel and pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
- Ensure team provides an effective, efficient service at all times to standards in line with company procedures
- Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place
- Ensure team are aware of hotel availability and use every opportunity to maximise room sales is taken
- Develop team to anticipate guests needs, be aware of all written and spoken requests and carry these out in a courteous helpful manner
- Be fully conversant and able to operate the hotel front office system and train team to do same
- Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures
- Display a proactive and innovative approach to skills development and standards enhancement with your team carry out appraisals in line with Company policy
- Establish and maintain strict security procedures within your department and highlight any potential risks
- To ensure that the handover procedures are followed in the transferring of all relevant information on a daily basis.
- Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures
- Ensure security of any safety deposit, guest property and lost property in accordance with hotel procedures
- Monitor stock control, cash control and cost control
- Supervise, support and motivate reception personnel in order to achieve high standards and the department and hotel goals
- Be actively involved in executing revenue strategies and sales initiatives by being an integral member of the hotel revenue team
- To complete any reasonable duties at the request of line manager
- To take part in any training and development activities as recommended
- To assist with the induction and training of new team members and other new members of staff as appropriate
- Ensure new team members receive departmental induction within their first week
- Inspect front and back of reception for cleanliness
- To adhere to Company image standards and ensure team fully comply with these
- To be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
- To take on any other reasonable duties or carry out requests necessary to ensure we deliver the highest standard of service in the hotel
- To ensure total confidentiality is observed in the execution of your duties
- To deputise in the absence of the line manager
- Achievement of Core Standards
- Departmental Induction / Training

**Job Types**: Full-time, Part-time

**Salary**: £12.10 per hour

Expected hours: 32 - 48 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Weekend availability

Work Location: In person

Reference ID: FOS_A24

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