Hotel Night Receptionist

2 weeks ago


Swansea, City and County of Swansea, United Kingdom The Dragon Hotel Swansea Full time
Normal Shift Hours 22:30 - 07:00

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Receptionist, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home.


Some of the duties you'll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.


About the role:

  • Perform all checkin and checkout tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
  • Confirm group reservations and arrange personalised services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Create reservations

About You:

  • Experience in a similar or front facing customer service role with an outgoing and bubbly personality
  • Strong communication skills through a variety of means
  • Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise

Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.


  • High attention to detail and accuracy great at managing one's own time
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor

Job Type:
Zero hours contract

Pay:
Up to £12.00 per hour

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Swansea SA1 5LS: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Reference ID:
R3009
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