L2/l3 Technical Specialist

3 weeks ago

High Wycombe, United Kingdom BlueGate Consulting Full time

L2 / L3 Technical Specialist - High Wycombe, Buckinghamshire.

Elevate your career with our client a leader in secure EMV payment and mobile acceptance solutions. They are seeking a Technical Specialist to join their dynamic team, ensuring that their cutting-edge technology solutions are functioning optimally for clients and integrator partners.

Responsibilities include acting as the primary technical contact for existing customers, developing a deep understanding of client environments and client products, and proactively creating documentation to enhance knowledge sharing and resolution efficiency. The role is a blend of L2/L3 Technical support and problem management, requiring a proactive approach to continuous improvement, problem management, and root cause analysis.

**The role is based in High Wycombe, with a flexible working policy that requires a minimum of 3 days on-site per week.

Key skills include strong proactive customer service, excellent communication, the ability to work with diverse teams and customers, and a knack for innovative thinking to improve processes. Knowledge of backend payment processing software or value-added services within the payments sector is also desirable.

Our client offers a chance to be part of a company that is transforming customer engagement across multiple sectors. Join a team where your technical expertise and customer service acumen will be valued and where you can make a tangible impact on the success of the business and its clients.

APPLY NOW Or for more information on the L2/L3 Technical Specialist job in High Wycombe, Buckinghamshire contact Janet Marsh

01582 329990

**Job Types**: Full-time, Permanent

Pay: £45,000.00-£50,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- High Wycombe: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer support: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Willingness to travel:

- 25% (required)

Work Location: In person

Reference ID: JKM324

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