Community Outreach Officer
1 week ago
**Job pack**
Community Outreach Officer (part-time)
**Job Summary - Community Outreach Officer (part-time)**
**About the role**
The borough of Merton has a diverse demographic profile but are aware that we do not support as many older adults from some communities as we would expect. At Age UK Merton (AUKM) we want to listen to all the older voices in our local communities and understand people’s stories so that we can develop advice and support that is responsive, compassionate and flexible to meet differing and individual needs, reducing inequality in Merton where possible.
We are recruiting a **Community Outreach Officer** to proactively engage with our communities, raising our profile and awareness of our services, especially with those groups that do not currently benefit from Age UK Merton services to their fullest extent. We want to build upon existing links and also create new relationships with local voluntary sector groups including ethnic minority groups, faith groups and the LGBTQ+ Network; and continue our outreach with Core20PLUS5 communities*.
We have secured funding from Age UK to develop and implement a community engagement plan that aims to increase the number of people accessing our services, extend our reach across the borough and particularly to engage with ethnic minority and other marginalised communities to improve the quality of support that we provide to their older people. Working closely with our internal teams, the Community Outreach Officer will play a key role in raising awareness of AUKM among these local communities. They will build strong relationships with such local groups to facilitate better engagement with our organisation and delivery of the outreach building block of our new three-year strategy that is in development to launch in April 2023.
**About you**
You are a natural relationship builder. You embrace diversity and are capable to forge long lasting relationships with respect across varied and underrepresented groups. You are confident and capable of creating an environment and situations where older people are encouraged to express their needs and concerns. You will be an innovative and creative person who enjoys working in the environment where no two days are the same. Above all, you thrive in an environment driven by values, where you can use your interpersonal and relationship building skills to engage others with energy and credibility.
- Core20PLUS5 is a national NHS England approach to inform action to reduce healthcare inequalities at both national and system level. More information can be found here: _
**Job title**:Community Outreach Officer (part-time)
**Salary**: £23,000 to £24,000 FTE (pro rata)
**Hours**: 22.5 hours per week (0.6 WTE)
Please note some events and activities may take place during non-working hours for which time off in lieu would be given
**Responsible to**: Office and Communications Manager
**Based at**: Elmwood Centre, 277 London Road, Mitcham CR4 3NT, with frequent travel throughout the borough required. Flexible and home working options are available to all staff
**Contract**: 24 month fixed term contract
**Key result areas**:
**Understanding and listening to our community**
- To systematically map the communities in the area we serve, identifying key contacts/ leads, influencers and advocates within the specific groups identified
- To use the mapping to develop a community engagement plan with key actions including to engage with, listen to and understand the concerns/ issues and needs of these under-served community groups within Merton
- To develop links with these groups by attending their meetings, events and workshops and forging strong relationships and networks with AUKM
- To organise additional meetings, events and workshops with these groups and communities in settings appropriate to them and in our Activity Centre so that we can learn from them and understand their barriers to engaging with AUKM
- To understand and share the AUKM services offering and the calendar of activities which take place throughout Merton, to reach significantly more older adults across the borough; including but not limited to ethnic minority communities, LGBTQ+ communities, and other marginalised groups. We aim to see a client profile that accurately reflects the local population
- Ensure that learning and feedback from local communities are fed into our service development programmes
**Engagement and involvement within the community**
- Develop a steering group to ensure champions are identified from these community groups to help us develop our service offer further, ensuring considerations of accessibility and inclusion are key
- Create and implement a programme of community involvement in which groups can be a part of what we do, for instance taking part in our events, volunteering, or attending an open day at AUKM
- Develop links with AUKM colleagues and volunteers, to give us capacity for the right people to engage wi
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