Recovery Officer

3 months ago

Cirencester, United Kingdom Publica Full time

Do you have experience in debt recovery, have high attention to detail and enjoy providing accurate advice to customers? We would like to hear from you

We are seeking a diligent and customer-focused part time Recovery Officer to join our team. In this role, you will be responsible for maintaining accurate and up-to-date Council Tax and Business Rates records, as well as handling inquiries from the public, colleagues, and external organisations.

A key part of the role will be contacting customers who have outstanding Council Tax, Business Rates and Sundry Debts. To maximum the chance of being able to speak to people, some of your working hours may be outside of our normal core hours.

An example working pattern for this role would be 4 hours a day over 5 days between 3:30pm - 7:30pm. These are flexible hours and open to some negotiation.

**About the role**
- To pursue outstanding Council Tax, Business Rates and Sundry Debts which have reached advanced recovery stages in line with the appropriate authority’s Recovery Policy
- Communicate with outside organisations, including Employers, Courts, Enforcement Agents, The Department for Works and Pensions and The Insolvency Service
- Provide technical recovery expertise, advice and direction to internal and external customers
- Work flexible hours in line with the needs of the service and to work hours which are outside the normal core working hours

For more information about this role please see the Job Description/Person Specification.

**You will need**
- GCSEs (5 A-Cs or equivalent, including Maths and English)
- Good IT skills
- High attention to detail and ability to delve deeper to find the answers
- Excellent communication skills
- Customer focused approach
- Knowledge of Council Tax and/or Business Rates legislation, or experience of working in a debt recovery environment is desirable but not essential

**Special Conditions**
- BPSS check

**Who are we**

Publica is a unique place to work - we’re a local government organisation with a twist Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.

**What can we do for you**
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of 5% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars
- Access to digital financial advice (covering your pension scheme, mortgages and other finances)
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary

These are just a handful of the benefits that you can enjoy when you join us

Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies

  • Recovery Officer

    3 months ago

    Cirencester, United Kingdom Publica Full time

    Are you Customer focused and do you have high attention to detail? We would like to hear from you! We are seeking a diligent and customer-focused part time, 20 hours per week, Permanent Recovery Officer to join our team. In this role, you will be responsible for maintaining accurate and up-to-date Council Tax and Business Rates records, as well as...

  • Biodiversity Officer

    3 months ago

    Cirencester, United Kingdom Publica Full time

    **Are you passionate about restoring biodiversity to the local area?** An exciting opportunity to join our Cotswold District Council as a Biodiversity Officer. You will lead on providing high quality and robust ecological advice, in order to enhance biodiversity in new developments, whilst being a cog in delivering nature recovery, aligned with our climate...

  • Estates Officer

    3 months ago

    Cirencester, United Kingdom Publica Full time

    **Estates Officer** **£31,614 to £31,628 per annum/pro rata** **32 hours per week, 6 Month Maternity Cover** **Cirencester with flexible working from home option** Publica is seeking to recruit an enthusiastic and flexible individual to join the Estates Team as an Estates Officer. The role will assist in the management of the investment and service...

  • Senior Estates Officer

    3 months ago

    Cirencester, United Kingdom Publica Full time

    **Estates Officer/Senior Estates Officer** **£33,539 to £39,276 per annum/pro rata** **Part time, Maternity Cover** **Choice of base location with flexible working from home option** Publica is seeking to recruit an enthusiastic and flexible individual to join the Estates Team as either an Estates Officer or Senior Estates Officer dependent on experience,...

  • Partner Lending

    3 months ago

    Cirencester, United Kingdom St. James's Place Full time

    St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and...

  • Finance Support Specialist

    3 weeks ago

    Cirencester, Gloucestershire, United Kingdom Collab Talent Solutions Ltd Full time

    Position Overview Collab Talent Solutions Ltd is in search of a committed Finance Support Specialist to enhance our financial department, working closely with the Senior Accountant. This position is pivotal in ensuring the smooth operation of our financial processes. Key Responsibilities Accounts Management: Oversee accounts payable and receivable,...

  • Prudential Risk Advisor

    3 weeks ago

    Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

    Position: Prudential Risk Advisor at St. James's PlaceSt. James's Place (SJP) stands as a prominent financial services organization committed to strategizing, enhancing, and safeguarding our clients' financial aspirations. We deliver tailored financial guidance through qualified professionals to assist clients in realizing their objectives. Our firm...

  • Prudential Risk Advisor

    3 weeks ago

    Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

    Position: Prudential Risk AdvisorSt. James's Place (SJP) stands as a prominent entity in the financial services sector, committed to guiding, enhancing, and safeguarding the financial aspirations of our clients. We deliver tailored financial counsel through our skilled advisors, assisting clients in realizing their objectives. Our organization champions...

  • Prudential Risk Advisor

    3 weeks ago

    Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

    Position: Prudential Risk Advisor at St. James's PlaceSt. James's Place (SJP) stands as a prominent financial services organization committed to the strategic planning, growth, and safeguarding of our clients' financial well-being. We deliver tailored financial guidance through certified advisors, empowering clients to realize their aspirations. Our firm...

  • Prudential Risk Advisor

    3 weeks ago

    Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

    Position: Prudential Risk AdvisorSt. James's Place (SJP) stands as a prominent entity in the financial services sector, committed to assisting clients in planning, enhancing, and safeguarding their financial futures. Our approach revolves around tailored financial guidance provided by qualified professionals, aimed at helping clients realize their...

  • Strutt & Parker - Administrator (Cirencester)

    3 months ago

    Cirencester, United Kingdom BNP Paribas Real Estate Full time

    **The role** We are looking to employ an Administrator within our Land Management department based in Oxford, supporting the Valuation and Building Surveying teams. **Key deliverables** - Provide proactive administrative support to a dynamic, professional team. - General administrative duties including but not limited to copy/audio typing, filing, telephone...

  • Prudential Risk Consultant

    3 months ago

    Cirencester, United Kingdom St. James's Place Full time

    St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and...

  • Prudential Risk Consultant

    3 months ago

    Cirencester, United Kingdom St. James's Place Full time

    St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and...

  • Prudential Risk Consultant

    3 months ago

    Cirencester, United Kingdom St. James's Place Full time

    St. James's Place (SJP) works inpartnership to plan, grow and protect our clients’ financial futures. Wedeliver personalised, face-to-face financial advice to our clients, who trustus to manage their money to reach their goals. We provide this service via thePartnership, a network of qualified, expert advisors. We put financialwellbeing and responsible...