Senior Medical Secretary
3 weeks ago
We are looking for a Senior Medical Secretary to join our team in Paediatric Cardiology at the Bristol Children’s Hospital.
The position is full-time (37.5 hours per week) Mon-Fri.
Also help with day to day queries from families and other medical professionals.
Main
**Responsibilities**:
To act as a point of contact for queries from clinical and non-clinical staff
To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
Returning calls promptly and keeping callers updated with information in an effective and efficient way
Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
Completion of appropriate documentation for other NHS teams as required for onward referrals or shared care
Maintain electronic records of annual and study leave requests for consultant according to Divisional protocol and process claim forms, where appropriate.
To provide administrative support to clinical staff who may undertake specific NHS roles within the Trust e.g. specialty clinical lead, governance lead, where appropriate. This may involve the preparation of reports, presentation packages, attendance at meetings and taking of minutes.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
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