Customer Service Assistant
3 weeks ago
Berry Recruitment Sutton are looking for enthusiastic individuals with a 'can do' attitude for numerous full-time and part-time customer focused roles for a Public Sector client based in Cardiff.
As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.
Roles are initially for a six-month period, with the option to move on to a fixed-term contract.
If you are a good communicator, with great interpersonal skills who excels at problem solving, this "**Great Place to Work"**organisation would love to hear from you
- Excellent communication and interpersonal skills
- The ability to develop and maintain good working relationships with colleagues
- Basic IT skills, as appropriate systems training will be provided
- Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
- Excellent organisational skills with great attention to detail
- The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
**Desirable, but not essential, experience in**:
- Working in a customer-facing environment
- Working in a high-volume processing environment.
**The role will require you to**:
- Capture and digitise information as part of a process
- Act as a first point of contact for customers
- Manage customer expectations, interact and display professionalism at all times.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
- Manage challenging situations displaying professionalism at all times
- Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
- Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.
This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.
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