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Business Support Administrator

7 months ago

Newcastle upon Tyne, United Kingdom Gas Direct Ltd Full time

**Position**:Customer Services Operative

**Department**:Customer Services

**Term of Employment**: Fixed Term (6-12 months) - Full Time

**Hours**:37.5 hrs. per week, Monday to Friday between the hours of 8.00am-5.00pm

**Salary**: £12.36 per hour

**Reporting to**: Customer Services Manager

**About Us**:
Gas Direct (formerly Dixons Gas) have been supplying Northeast Businesses with cylinder gases for over forty years and in this time have grown from a small family run company to one of the largest independently run cylinder gas suppliers in the UK and now continues to thrive as a subsidiary for Air Products PLC but with a stand-alone business identity and development plan backed up with robust financial strength.

We have an excellent reputation within the industry which has been achieved by remaining true to our core values:

- An excellent customer experience is our primary aim.
- Quality is a given at a good price for the customer.
- Always provide the best value solution for our customers.
- Our employees are our main asset.

**Role Overview**:

- Reporting to the Commercial Manager, this position provides day-to-day administrative support to the Commercial team. The focus of this role is to assist with the with purchasing of hard goods sold as well doing the cash recon for the trade counter. At times you may be also involved with assisting Sales Representatives to open new customer accounts, manage their pipeline, follow up on new business leads and ensure new customer expectations are met in full. The role covers all of the UK Dual brand businesses (Gas Direct, Gas Direct Cymru and SIG), _

**Main role Responsibilities**
- Requesting quotations from suppliers with a focus on ensuring we are buying the best possible prices by conducting weekly price checks with approved suppliers.
- Requesting purchase orders through SAP
- Booking in orders in SAP
- Scheduling deliveries in SAP
- Conducting daily cash recon for the trade counter

**Secondary Role Responsibilities you may be involved in**
- Opening new customer accounts using tools such as Account Approval Centre (AAC), including:

- Liaising with new customers and Sales Representatives to ensure accurate and comprehensive information is available in order to open the account.
- Ensuring data is entered into AAC completely and accurately.
- Notifying the relevant teams once the account has been opened in order to arrange the first delivery.
- liaising with new customers to keep them informed, ensuring customer satisfaction, and resolving any issues identified.
- Assisting the Sales team to keep the Customer Relationship Manager (CRM) tool up to date with their pipeline customers.
- Following up on new business leads and arranging appointments for Sales Representatives as required.
- Providing administrative support to the Commercial team as required to ensure customer expectations are met.
- To operate safely within the work environment using Behaviour Based Safety Principles (BSP) to maintain safety standards and look for improvements.
- To carry out any other duties that are within the employee's skills and abilities whenever reasonably instructed.
- A strong telephone manner
- Good communication skills
- Attention to detail
- Calm, respectful and professional in sometimes challenging situations
- Brings a positive and can-do attitude to the team.

**Essential Experience / Skills**:

- Computer literate
- Ability to complete set admin tasks
- Reliable / Flexible to change
- Able to organize and prioritize workload in a busy office
- Provide full admin support to your team members

**Preferred Experience / Skills**:

- Excellent communication skills
- Previous SAP experience
- Good knowledge of general administration work

**Interview Process**:
Pay: From £12.36 per hour

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Loyalty bonus
- Yearly bonus

**Experience**:

- Customer service: 1 year (required)
- Administration: 1 year (required)
- SAP: 1 year (preferred)

Work Location: In person