Publications Customer Service Co-ordinator

2 months ago


Bristol, United Kingdom NFP People Limited Full time

Publications Customer Service Co-ordinator

We have an exciting opportunity for a Publications Customer Service Co-ordinator to join a capable Finance and Publications team.

Position: Publications Customer Service Co-ordinator

Location: St George, Bristol

Hours: Full time, 37.5 hours

**Salary**: £28,102 (band 3 point 24)

Duration: Permanent

Benefits: 24 days in addition to bank holidays, Pension: Scottish Widows. Post holder has option of two levels of contribution: employee 3% employer 6% or employee 6% employer 9%

Closing Date: 6pm on Monday 29 May 2023

Interview date: Wednesday 7 June 2023

The Role

This is a varied, hands-on role, ensuring excellent customer service when supplying publications to over 3000 members in schools, colleges, SEND provision and community organisations. This role needs to be undertaken onsite, during office hours

In addition to excellent customer service, this role has responsibility for stock management, courier dispatch, dispatch quality control and problem solving with other teams.

About You

We are looking for a team player who can quickly learn and master our products and processes so that they can lead in giving excellent publications customer service to colleagues and members in practical ways, online and over the phone. We strive for accuracy and attention to detail, through continuous improvement and steady progress towards objectives.

You will have skills and experience serving customers on the phone and online and skills in building positive relationships with colleagues and with our members in schools, colleges, SEND provision, and community organisations.

You are diligent, accurate, highly motivated, professional, and calm under pressure. You are a team player, confident to lead by example in a hands-on manner, willing to learn and adapt your activities to a wide range of finance and publications activities between peaks of packing and dispatch work, (which is focused around academic term times).

About the Organisation

This education charity and awarding organisation provides courses, accredited curriculum programmes and regulated qualifications to engage, elevate and empower young people aged 11 to 25 years in greatest need.

This is an exciting time to consider getting involved with the organisation as it has ambitious plans to strengthen and expand the curriculum programmes and qualifications and make better use of its experience and connectivity as a leading education charity to enable children and young people to make the most of their talents and abilities.

Young people should have the opportunity to discover, develop and make use of their abilities to affirm their identities, contribute to society, and challenge educational and social inequalities.

You may have experience in areas such as Customer Service, Customer Service Coordinator, Customer Service Officer, Customer Service Executive, Customer Service Agent, Publications Customer Service, Customer Service Support, Publications Coordinator, Publications Administrator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.



  • Bristol, United Kingdom HAG Ltd Full time

    **Service Co-ordinator** We have a fantastic opportunity here at HAG for a Service Co-ordinator who is passionate about customer experience to join our Service Team. **About the role**: The purpose of this role is to oversee and support all aspects of servicing in the Operations Department, providing support and management for the maintenance and repairs...


  • Bristol, United Kingdom The Recruitment Co Full time

    We are looking for an Internal Sales Co-ordinator to work for a client in central Bristol, not far from Bristol Temple Meads train station. **Role type**: Permanent. **Shift**: days, Monday to Friday. **Salary**: £23,000 + a potential 24% bonus. **Industry**: Medical sales. **The job purpose**: This Internal Sales Co-ordinator role is an entry level role...


  • Bristol, United Kingdom Cannon Fire & Security Full time

    Cannon Fire & Security is a leading provider of electronic Fire & Security systems operating in the Southwest for over 30 years. With over 8000 clients our support team deal with around 800 calls per week arranging site visits and surveys, offering technical support and dealing with general account queries. We currently have 18 engineers carrying out circa...


  • Bristol, United Kingdom Bromford Full time

    The vacancyAre you an experienced co-ordinator? Are you resilient, able to work under pressure and meet deadlines with a smile? If that sounds like you and you would like to join a certified Great Place to Work organisation, the apply now! We are recruiting an experienced Service Co-ordinator to join our busy Service Delivery Team in Bristol, delivering...

  • Service Co-ordinator

    13 hours ago


    Bristol, United Kingdom Bromford Full time

    The vacancyAre you an experienced co-ordinator? Are you resilient, able to work under pressure and meet deadlines with a smile? If that sounds like you and you would like to join a certified Great Place to Work organisation, the apply now! We are recruiting an experienced Service Co-ordinator to join our busy Service Delivery Team in Bristol, delivering...


  • Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time

    **The Company: Our client is a building, construction and refurbishment company who have a wide range of clients, no client is too big or small and they are always consistent with their quality of work.** **The Job**: Reporting into their Office Manager, this role will be a really busy and varied role working as a Temporary Customer Service Co-ordinator on...


  • Bristol, United Kingdom Alpha Fire & Security Full time

    **Are you a person who gets things done? Are you a natural organiser with great people skills? If so, we have an opportunity for you to make a real difference in your role every day!** Smart, sociable and solution orientated, you will lead our project co-ordination in this pivotal role for our dynamic engineering business, based in Bristol. We manage the...


  • Bristol, United Kingdom Business West Full time

    We’re Business West and we exist to create long-term prosperity for our businesses and our region. We enable companies to start, grow, innovate and export. We build professional communities. We tackle challenging business issues on behalf of organisations. We lobby, influence and deliver tangible results. We nurture a more productive and inclusive...


  • Bristol, United Kingdom Business West Full time

    We’re Business West and we exist to create long-term prosperity for our businesses and our region. We enable companies to start, grow, innovate and export. We build professional communities. We tackle challenging business issues on behalf of organisations. We lobby, influence and deliver tangible results. We nurture a more productive and inclusive...


  • Bristol, United Kingdom HAG Ltd Full time

    **Installations Co-Ordinator** We have a fantastic opportunity here at HAG for an Installations Co-ordinator who is motivated, confident and efficient to join our growing business. **About the role**: The purpose of the role is to schedule and co-ordinate installation teams for new security, fire and environmental door installations, ensuring customer...


  • Bristol, United Kingdom Business West Full time

    We’re Business West and we exist to create long-term prosperity for our businesses and our region. We enable companies to start, grow, innovate and export. We build professional communities. We tackle challenging business issues on behalf of organisations. We lobby, influence and deliver tangible results. We nurture a more productive and inclusive...

  • Project Co-ordinator

    13 hours ago


    Bristol, United Kingdom Business West Full time

    We’re Business West and we exist to create long-term prosperity for our businesses and our region. We enable companies to start, grow, innovate and export. We build professional communities. We tackle challenging business issues on behalf of organisations. We lobby, influence and deliver tangible results. We nurture a more productive and inclusive...


  • Bristol, United Kingdom National Trust Full time

    Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you as a Business Services Co-ordinator. What it's like to work here:The Bristol portfolio has a diverse range of properties, from countryside to coast as well as the spectacular Victorian estate...


  • Bristol, United Kingdom HAG Ltd Full time

    We are seeking a Key Account Co-ordinator to be a dedicated point of contact for two corporate key accounts. Providing support and management for the maintenance, reactive repairs and new installations of security, fire and environmental doors across the UK. **Key Account Co-ordinator responsibilities**: - Asset management - Manage customer expectations...


  • Bristol, United Kingdom Who+Why Full time

    A brand new, exciting opportunity to work for a rapidly growing SaaS start-up in Bristol. This Tech business aspire to be a world leader, with their interactive platform. Great people, lovely office in Bristol centre, talented team, prolific investors and experienced leadership support. Work life balance will be described as fast paced and challenging,...


  • Bristol, United Kingdom Mainstay Recruitment Solutions LTD - Facilities Management Jobs Full time

    **Facilities Co-ordinator** **£25,000 - £30,000 - DOE** **Bristol** Mainstay are working with a bespoke FM service provider who are looking for a Facilities Co-ordinator to join their Helpdesk team in Bristol. Our client is a Family run business and puts their staff at the heart of everything they do. They have strong valuesand aim to strive for high...


  • Bristol, United Kingdom Davies Turner Full time

    Davies Turner has an exciting opportunity for an Internal Sales Co-ordinator to join their Freight Forwarding team in Avonmouth, Bristol. Location: Avonmouth, BS11 8DT Salary: £25,000 + per annum (dependant on experience) PLUS benefits Hours: 09:00 - 17:30 Monday to Friday (37.5 hours per week) About Us: Davies Turner Plc is a British based...


  • Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    An opportunity has arisen within our Emergency Department for a Patient Flow Co-ordinator position working over a 24 hour/7 day rota. Various hours available. With a recent expansion of the Emergency Department this is an exciting opportunity for someone with great customer service and organisational skills, to gain some experience working in a dynamic,...


  • Bristol, United Kingdom HAG Ltd Full time

    We are seeking a Key Account Co-ordinator to be a dedicated point of contact for major corporate key accounts. Providing support and management for existing contracts for the maintenance, reactive repairs and new installations of security, fire and environmental doors across the UK. **Key Account Co-ordinator / Account Manager Key responsibilities**: -...


  • Bristol, United Kingdom Babcock International Full time

    **Logistics Co-ordinator**: - Location: Bristol, GB, BS16 1EJ- Onsite or Hybrid: Hybrid**Job Title**: Logistics Co-ordinator **Location**: Bristol, UK - Hybrid Working **Compensation**: Competitive + Benefits **Role Type**: Full time / Permanent **Role ID**: SF: 50072 **_Make your skills count_** At Babcock we’re working to create a safe and secure...