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Neighbourhood Officer

4 months ago

Coventry, United Kingdom Citizen Full time

**Basis**:Full Time

**Work Pattern**:Monday to Friday, 37 hours per week

**Type**:Permanent

**We are brave, we are ambitious, we are honest, and we are Citizen**

Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas.

As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area.

**In housing you can make a real difference, the role of Neighbourhood Officer will involve**:

- Overseeing tenancy management and estate issues.
- Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi - agency work to resolve issues.
- Dealing with sensitive safeguarding matters
- Carrying our regular block and estate inspections.
- Involvement in the management of new build properties for all tenancy management issues.
- Conducting tenancy reviews for all properties within the allocated patch
- Reviewing service charges and depreciation

**As Neighbourhood Officer, we need you to have**:

- Ability to carry out interviews to discuss sensitive customer issues
- Excellent I.T Skills
- Ability to develop successful professional relationships with partners to achieve positive outcomes
- Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
- Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
- Highly self-motivated, able to act with integrity and show drive and enthusiasm
- Current clean driving licence and access to a car

**We would be **_excited_** if you have**:

- Experience working with a Social Housing Provider or similar customer facing role
- Ability to be innovative and look for ways to improve customer experience

**Our people are everything and we offer**:

- Opportunities for salary progression
- IT equipment to allow some optional home working
- ‘Live work better’ scheme which actively encourages work-life balance
- Annual leave starts at 25 days per year, increasing with length of service
- Enhanced family leave
- Company Pension - Citizen match up to 10%
- Cycle to work
- Annual leave purchase
- Citysave financial support - savings and loans
- MyPerks Benefits portal - Shopping and Discounts, wellbeing, Gyms, Cinemas, discounted days out
- If part of the pension scheme you are entitled to Life cover (three times your annual salary)
- Organisational Sick Pay (benefit increases with length of service)
- EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
- Medicash scheme -which includes digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
- Recognition through our Employee Excellence Awards
- Representation opportunities on our Staff Consultative Forum
- Access to Citizen’s Wellbeing platform
- Occupational Health
- We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

Further information on our selection process and Equality and Diversity commitment can be found on our website

**Closing date: Sunday 21st April 2024**

**Interview date: Wednesday 24th April and Thursday 25th April 2024**

INDAD

This is a great opportunity for you to join one of the UK’s most trusted social housing providers.

Citizen owns and manages 30,000 homes across the West Midlands, including diverse communities from urban tower blocks to rural villages and towns; but we provide more than housing - our homes are a foundation for life.

We are proud to be an organisation which deals directly with the consequences of our housing crisis by providing homes for people who can’t access them on the market.

We are a not-for-profit organisation and a registered charity. All the money we make goes back into improving our homes and services and building new homes so that we can help more people.

Working for Citizen not only offers you the chance to work for an award-winning, big-hitting organisation in the West Midlands, it gives you the opportunity to work for an organisation with a heart and a clear social purpose.

It doesn’t matter which function you work in, being part of our team will give you the chance to play your own part in making a very real difference to people’s lives.

Watch our video to find out more about our work: