Service Coordinator
7 months ago
**Office-based in Taunton, working 1 in 4 weekends**:
- **£30,000 to £32,000 per year**:
- **Plus excellent company benefits and training opportunities**
**The Opportunity**:
Our client are looking for individuals with strong communication and organisational skills to join their Service Coordination team, which supports the maintenance, repair and servicing of electrical equipment across the UK. You will be tasked in providing a high level of customer support from inbound customer calls, talking them through basic troubleshooting steps to try resolve problems remotely, and scheduling service engineer visits for proactive and preventative maintenance activities.
**Skills and Experience**:
- Experience working in a busy customer service/support environment
- Strong interpersonal and communication skills
- Highly organised and able to manage multiple tasks
- Proficient in problem-solving and decision-making
- Dedicated Team player self-motivated with a meticulous work ethic
- Exposure to scheduling routes/diaries/travel/site visits/etc.
- Experience in dealing with field engineers/technicians would be beneficial
- Any experience working on a service desk would be beneficial
**Role and Responsibilities**:
- Providing guidance for customers/clients who have issues or breakdowns of company equipment
- Coordinated with field engineers to arrange the maintenance, repair, and servicing of customer equipment
- Assist in the optimisation of response times, operational processes and resource allocation.
- Maintained accurate records and prepared KPI reports aligned with strict SLAs
- Established open lines of communication with company clients and accounts and engineers, playing a pivotal role in ensuring seamless collaboration across all parties
**Applications**:
To learn more about our established client and this newly created role working as a Service Coordinator for our client based in Taunton; please call and speak with James Sample here at ISR Recruitment on 07436 071 269 to learn more or please send through a copy of your latest CV and/or share your online business profile for a call back in the very strictest of confidence.
**Please call James Sample here at ISR Recruitment on 07436 071 269 to learn more??
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