Customer Support/customer Service/customer Advisor

5 months ago

Glasgow, United Kingdom Gamma Communications Full time

**Role: Customer Support Technician**

**Location: Glasgow**

**Full-Time; Shift Rotation**

**About the Role**

The role of **Customer Support Technician** will encompass a range of key customer service activities providing support to our channel partners. You will act as the prime customer contact point for all query types.

Your day will consist of fault management primarily, as well as general support for our various in-house, market leading business-led communications products. You will be 100% focused on delivering excellent service using strong technical and diagnostic skills.

As a Customer Support Technician, you’ll play a key part in a fast-paced, proactive business function that is key to our success.

We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.

This is a full-time permanent role. Home based and office based with an expectation of working minimum 2 days from office (Tuesdays and Thursdays)

**About You**
- You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
- You will thrive in an environment where you are trusted to be work smart and work hard without micromanagement.
- You will have excellent IT Skills, as well as a familiarity with general Customer Service handling & CRM systems.
- You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times
- You’ll have a good technical understanding and a logical approach to resolving diagnostic issues.
- Ideally, you’ll have experience of providing technical customer support for Voice and Data technologies.

**Educational qualification**: Educated to tertiary level with minimum GCSE in English, Math's and Science or Degree level qualification will be desired.

**How we work**:
This role is based from our Glasgow office and operates in a hybrid work model.

**Why Gamma?**

There are many good reasons to join Gamma. We work in a relaxed environment with an emphasis on delivering the highest quality in everything we do. This is a really exciting time to join with a clear strategy, stable financial position, new values and exciting growth plans.

We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma

**Further relevant information**:
Applicants must be eligible to work in the UK.

**Please note** we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's ATS.

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