Apprentice Customer Service Advisor

6 months ago

Sheffield, United Kingdom Bellrock Property and Facilities Management Full time

**Apprenticeship Customer Service Advisor**

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business and we’re all about helping them to shine.

**How will you be the change?**

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in - every role plays a part in driving us further and everyone can be the change. That’s how we deliver value for our customers, and building systems that lead the way.

And as an Apprenticeship Customer Service Advisor with Bellrock you’ll do it by

The Customer Services Agent (CSA) will act as the key point of contact for a portfolio of external clients. The key purpose of the role will be to deliver excellent customer services whilst ensuring job budgets, SLAs & KPIs are realised.

The CSA will deal with work orders in a timely, professional, and satisfactory manner ensuring work volume parameters are met. The CSA will be responsible for individual client orders throughout the life cycle of the work order from initial receipt through to billing responsibilities. The CSA will focus on continuous improvement, speed and proficiency of internal processes as well as maintaining accurate information on internal systems.

**What does it take?**

If you’re ready to be the energy that helps us build our business, share our success, and really own it as an Apprenticeship Customer Service Advisor you’ll need
- Key point of contact for nominated client(s).
- Process client work orders from initial receipt to invoice.
- Confirming attendance appointments with internal schedulers to achieve specified SLA.
- Issue purchase order to sub-contractors, confirm receipt, ETA, follow-up progress and validate documentation.
- Provide updates to clients and re-negotiate Kip’s /attendance where necessary.
- Provide clients and colleagues with updates on work in progress.
- Administer budget uplifts.
- Perform billing function duties ensuring work orders are billed accurately and in a timely manner.
- Work closely with other internal departments to ensure all billing queries are resolve and clients are billed efficiently and effectively.
- Meet billing deadlines and client service level agreements to ensure any sales invoice queries are negated.
- Updating the internal workflow management system ensuring data provides real-time progress information.
- Updating client portals ensuring data provides real-time progress information.
- Attend client facing meetings.
- General admin duties, typing and submitting quotes, scanning, photocopying etc.
- General office duties consistent with the job-holder’s knowledge and skills which are necessary for the satisfactory completion of contracts or business goals.
- Comply with the Company’s equal opportunities policy and all other policies designed to protect employees or clients from unequal treatment or harassment.
- Good communication skills (written & verbal).
- Proven customer services skills.
- Competent administrator.
- Basic numeracy capability.
- Basic understanding of Microsoft Office
- Reliability - responsible and dependable.
- Independence - able to manage own workload with minimum supervision.
- Good time management skills with the ability to prioritise effectively.
- Attention to detail - job requires being accurate in interpreting and communicating commercial details.
- Accurate data input requirements on internal and external work management systems.
- Commitment to serving clients at the highest level.
- Solutions orientated.
- Basic level of commercial and financial acumen.

**Working arrangements**

**What can we offer you?**

Upon joining Bellrock, you can expect a comprehensive benefits package including:
25** **days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Life cover

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work and Techscheme

Holiday purchase scheme of additional 5 days per year

Committed to paying real living wage

Offers and discount scheme

Healthcare Cashplan

MotorSave Scheme

Refer a friend scheme

Eyecare Vouchers

Liftshare

**Helping you to shine**

We’ve always encouraged new and different perspectives, that also means making ours a workplace that encourages diverse and unique voices, where everyone feels welcome, included and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working and support for your wellbeing, as well as benefits that can make a dif

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