Credit & Collections Representative, 12 Months
1 week ago
**Position Summary**
We are looking to hire an outgoing, organised individual to join our Credit and Collections team for a 12-month maternity cover. As a credit controller, you will be responsible for collecting debts from our company debtors, ensuring timely payments of company debts, maintaining the sales ledger, and providing administrative support.
To ensure success as a credit controller, you should have a good eye for detail and the willingness and initiative to investigate and resolve any disputed items.
**Key Responsibilities**:
You will be responsible for your own set customers within the public sector, ensuring their invoices payments are scheduled, resolving any queried items, and maintaining customer credit limits in line with company policy. Full on-the-job training will be given.
- Proactively contacting customers, primarily by telephone, regarding payments to ensure timely invoice payments have been scheduled; planning and prioritising customer calls regularly to aid collections on the largest open invoices
- Ensuring collection software is updated at all times with regards to actions taken, follow-ups needed, query reporting and most recent customer contact
- Working with different departments including local Sales, Customer Services and your Team Leader to address issues and resolve queries, by determining when accounts should be placed on hold
- Carrying appropriate ‘hold’ activity directly on allocated accounts; continuous monitoring of all accounts placed on hold within designated credit management policies, ensuring the release of orders once payment is received
- Liaise with other departments and communicate credit hold decisions to relevant departments
- Allocating credits on a regular basis in consultation with Cash Application and the Customer Care team.
- Logging, reviewing and handling customer complaints by collaborating closely with the relevant functions to ensure timely resolution
- Assisting with the company’s e-invoicing process, as well as assisting the Cash Application team as needed
- Ensuring the performance of all tasks carried out adheres to company policies, internal controls and Sarbanes-Oxley requirements
- Various ad hoc responsibilities/tasks may be assigned from time to time by Team Leader
**Skills / Qualifications**:
This position interacts with various levels of internal and external customers, and therefore requires good communication skills and judgement, tact and diplomacy with in troubleshooting problems and communicating current status. A high level of proactivity to contact customers to chase overdue debt is needed, especially on the phone communication as well as initiative and organisation skills, to ensure the timely completion of work.
As training will be provided on the job, this opportunity could suit a recent graduate looking to embark on their career.
- Excellent digital literacy and knowledge of the Microsoft Office package (Outlook, Excel, PowerPoint, Word, etc.).
- A self-starter with good initiate and a positive attitude at work
- Accuracy and attention to detail is required in performing all functions of this position
- Educated to higher / standard grade level
- CICM qualification is advantageous, but not essential.
- Previous experience operating in a lively accounts or customer service function would be helpful
**What’s in it for you**:
- This is a Hybrid role and will be based at our Paisley, Shared Service Centre with 2 days a week of working from home
- Chance to work as part of a very large wider team, for a global employer, with great opportunities
- Opportunity to learn and gain a stepping stone into accounting
- Great, friendly team
- Onsite subsidised gym.
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