Complaints Officer

2 weeks ago


Maidstone, United Kingdom Juice Personnel Full time

Complaints Officer- Key role information
- Date added: 04-12-23
- Hours: Monday to Friday (37.5 hours) Full Time (flexible/WFH available with discussion)
- Wage: Salary between £14.33 and £16.96
- Sector: Commercial
- Location: Maidstone

**An exciting opportunity...**:
**Complaints Officer**:
An exciting temporary opportunity has arisen for the role of Complaints Officer based in Maidstone Hospital.

Required to work on existing complaints to review information provided by clinical divisions and use this information to draft a written response to the complaint.

**could thid be you?**:
**keep looking...**:
**The Role**:

- Analyse complaint, identifying issues, themes and concerns
- Review information already provided by division, ensuring that it has addressed each concern and identified learning/improvements where possible
- Identify any outstanding information required to address the complaint concerns
- Use information to draft a Trust response to the complaint

**About You**:

- Attention to detail
- Strong communication (particularly written)
- Drafting experience desirable
- Analytical skills desirable
- Adequate typing speed
- Knowledge of case management systems (Datix/InPhase)


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