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Customer Services Coordinator

4 weeks ago

Bury, United Kingdom LGC Limited Full time

**LGC ASSURE** comprises of four **LGC** businesses, with the common vision of “Science for a Safer World”. Individually, each business is a leader in its field; together they offer a connected series of supply chain assurance solutions across critical touchpoints. LGC ASSURE serves manufacturing, laboratory, ingredients and supplements sectors.

Our international Customer Service Team serves client companies in over 180 countries worldwide. We are constantly growing and looking for colleagues with enthusiasm and drive to deliver a truly excellent customer service to our customers in Italy.

You will build valuable relationships with your customers and work together in specialized teams to process international customer enquiries, from order entry onto the relevant systems to worldwide shipping. We look forward to hearing from you

**Core Responsibilities**

As Customer Services Coordinator, you will:

- Deliver supportive advice and excellent service to our customers in Italy
- Ensure that all incoming customer enquiries are processed timely or escalate to ensure response times are within agreed timescales
- Record incoming customer orders accurately with your excellent attention to detail so that errors are reduced and kept to a minimum and follow up orders
- Support other defined customer territories when operationally required to do so and work collaboratively with other teams to deliver an excellent customer experience
- Learn about LGC Standards products and services and keep up-to-date with changes

**Preferred Qualifications**
- Experience working in a customer service environment
- Good organisational skills, ability to prioritise and meet deadlines and to proactively drive things forward
- Strong communication skills and ability to relate to all levels of the business
- Positive attitude and enjoy working both in a team and individually
- Fluent in spoken and written Italian and English
- Computer literate with excellent keyboard skills

**What we offer**
- Comprehensive training and mentoring for a successful start
- Interesting tasks and career opportunities in an innovative, international company
- Work-life balance through flexible, family-friendly working hours and hybrid work models
- Open working culture that focuses on integrity, respect, passion and curiosity for future-oriented, creative solutions
- Permanent employment contract and attractive employer allowances such as technology leasing program and corporate benefits
- Various offers for employees on the topic of health management as well as online offers for childcare and learning support

**Qualifications**
- Experience working in a customer service environment
- Good organisational skills, ability to prioritise and meet deadlines and to proactively drive things forward
- Strong communication skills and ability to relate to all levels of the business
- Positive attitude and enjoy working both in a team and individually
- Fluent in spoken and written Italian and English
- Computer literate with excellent keyboard skills

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