Ed Support Assistant

1 month ago

Bath, United Kingdom Royal United Hospitals Bath NHS Foundation Trust Full time

To provide comprehensive administrative and secretarial support to the Emergency Department and all of the Department's Clinical Leads. Working alongside the Emergency Department’s Secretaries, the post holder will provide an administrative support service to the Urgent Care Lead Nurse & all Clinical Leads, as well as other health care professionals within the Emergency Department to ensure service objectives are achieved efficiently and effectively.

The post holder works with the Admin Team and must show high standards of professionalism. The post holder also acts as Ambassador for the department and works closely with external organist ions and other Health Care Providers.
- Assist the Urgent Care Lead Nurse & all Clinical Leads in all matters arising in the Emergency Department & Urgent Treatment Centre.
- Act as the first point of contact for any Admin queries for the Department, demonstrating problem solving skills, common sense, good communication skills and empathy. To work under pressure and with varying workload.
- To provide administrative support to the Departments; Matron, Consultants, Doctors, Managers and Nurses. Support including preparing responses and typing on behalf of the Management team. Also secretarial and administrative support including preparing responses and typing of general letters, X-ray letters,

communication briefings, presentations, news bulletins, spreadsheets, flowcharts, file notes and any other documents required at short notice.
- To assist the Rota Coordinator with the organisation of placements of medical students in the Emergency Department. Preparation of information packs including handbooks for all doctors commencing employment within the Emergency Department. Record the clinical library.
- Responsible for the administration backup to the Admin Manager, Secretaries, and Reception Team Leader.
- To be fully conversant with the Millennium (FirstNet) computer system with the ability to view all patients' records electronically.
- To undertake any study days that may be required by the Trust.
- To support the Urgent Care lead with Rota queries and the associated systems (e.g. HealthRoster, HealthRota and Locum’s Nest)

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool

We are committed to supporting you and hope you want to join our team. In the meantime, find out more aboutliving and working the beautiful historic city of Bath, learn about ourextensive package of staff benefits, and read about how we’re providing healthcare fit for the future withthe landmark Dyson Cancer Centreand ourpassion for research.

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

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