Contract & Bookings Administrator
2 days ago
**Working in partnership, you will be responsible for**
Supporting & assisting the Appointment Bookings Officer, with the booking of appointments with residents via telephone
Ensuring that the appointments are booked within an appropriate geographical location, based on the engineer’s catchment area or work for that day
Working in a timely manner to replace reported ‘no accesses’ by calling residents to make late notice appointments
Escalate to management when data available is not sufficient for you to achieve your goals and duties
Liaising with Appointments Booking Officers, Clients, engineers and colleagues where appropriate
Calling engineers in the morning and midday, completing the Engineer register, to establish which engineers are in work
Being a point of contact in the office to answer incoming calls, especially for your clients / contracts
Updating booking details on the relevant trackers
Creating, drafting and posting letters to tenants
Ensure your clients/contracts Airtable records are updated daily and accurate to 95%
Review engineers’ paperwork on a daily basis and chase missing paperwork
Ensure certificates and supporting paperwork are sent to clients within timeframe
Achieve your daily KPI’s and objectives
General Administration duties including compiling material, trackers and daily summaries
Work with colleagues and Managers across Goom Electrical to improve the quality of our service, to support the growth and profitability of the business
**Qualification, Education and experience required**
Excellent communication skills both verbal and written and be confident in speaking to our clients
Be honest, open and have the integrity and drive to deliver excellence across Goom Electrical
Self-disciplined, organised, process driven, and results focused
IT literate with good knowledge of Microsoft packages
Great communication skills with the ability to build strong relationships with people at all levels
Good time management skills, meticulous attention to detail, problem solving, and be able to multitask
Be able to work in a fast-paced environment, supporting the rest of the team when needed
Previous administration and customer service experience essential
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Day shift
**Experience**:
- Customer Service: 2 years (preferred)
- generating reports: 2 years (preferred)
- Administration & Call Handling: 2 years (preferred)
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