Complaints Officer
2 weeks ago
Job Overview:
**Join Our Client’s Team as a Complaints Officer**
Are you passionate about ensuring exceptional customer experiences and resolving issues effectively? We are seeking a dedicated Complaints Officer to join our client’s dynamic team
**Role Overview**: As a Complaints Officer, you will play a pivotal role in managing and resolving customer complaints. Receiving and documenting customer complaints in a timely manner.
- Investigating complaints thoroughly and gathering the necessary information.
- Liaising with relevant departments to address customer concerns and find appropriate solutions.
- Implementing measures to prevent recurrence of complaints and improve overall customer satisfaction.
- You will prepare evidence, submit regular reports and deal with information relating to Subject Access Requests.
**Requirements**:
- Previous experience in complaint handling role preferred.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and collaboratively within a team.
**Why Join Us**:
- Competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills
The Curve Group is a dynamic Recruitment Services and Human Resources business with an ongoing mission to transform the working lives of the people it does business with.
As part of this process, we have taken on board the personal data which you have posted into the recruitment environment to be able to see if you are a fit for one of our current or future vacancies. You can rest assured that we will never sell your data to anyone, we will protect your data and keep it always secure, we will never pass your data to a potential hiring company without your express consent, and we will only use your data to provide you with career opportunities and market intelligence
**Job Types**: Full-time, Permanent
Pay: £16,859.80-£56,109.04 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Application deadline: 22/04/2024
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