Complaints Handler

4 weeks ago

Northampton, United Kingdom The Curve Group Full time

Join Our Client’s Team as a Complaints Officer

Are you passionate about ensuring exceptional customer experiences and resolving issues effectively? We are seeking a dedicated Complaints Officer to join our client’s dynamic team


Role Overview: As a Complaints Officer, you will play a pivotal role in managing and resolving customer complaints. Receiving and documenting customer complaints in a timely manner.

  • Investigating complaints thoroughly and gathering the necessary information.
  • Liaising with relevant departments to address customer concerns and find appropriate solutions.
  • Implementing measures to prevent recurrence of complaints and improve overall customer satisfaction.
  • You will prepare evidence, submit regular reports and deal with information relating to Subject Access Requests.


Requirements:

  • Previous experience in complaint handling role preferred.
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work independently and collaboratively within a team.


Why Join Us:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills

  • Complaints Case Handler

    4 weeks ago

    Northampton, United Kingdom Alliance Recruitment Full time

    We are currently looking for a Complaints Case Handler to join an internationally recognised organisation based in Northampton. This is a permanent position, working 9am-5pm Monday to Friday and offering a competitive salary. If you are looking to join a busy team and are a driven individual who has exceptional customer and investigative service skills,...

  • Complaint Handler

    4 weeks ago

    Northampton, United Kingdom Staysure Group Full time

    **_Are you passionate about helping customers? Are you a problem solver?_** **_ If so, joining the complaints team may be right for you!_** - You will be responsible for investigating a complaint, building a relationship with the customer, deciding the outcome of the complaint including any appropriate resolution and informing the customer of this. - You...

  • Customer Complaints Handler

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Pertemps Northampton Full time

    Legal Conveyancing Case Handler Our client, based in Northampton are seeking a motivated and experienced Legal Conveyancing Case Handler to join their team. As a Case Handler, you will play a crucial role in managing the conveyancing process for a variety of property transactions. "A reputable and established legal firm dedicated to providing...