Complaints Administrator

4 weeks ago


Northampton Northamptonshire, United Kingdom Curve Group Holdings Ltd Full time

We have a current opportunity for a Customer Resolutions Officer on a permanent basis. The position will be based in

Join Our Client's Team as a Complaints Officer

Are you passionate about ensuring exceptional customer experiences and resolving issues effectively? We are seeking a dedicated Complaints Officer to join our client's dynamic team

Role Overview: As a Complaints Officer, you will play a pivotal role in managing and resolving customer complaints. Receiving and documenting customer complaints in a timely manner.

  • Investigating complaints thoroughly and gathering the necessary information.
  • Liaising with relevant departments to address customer concerns and find appropriate solutions.
  • Implementing measures to prevent recurrence of complaints and improve overall customer satisfaction.
  • You will prepare evidence, submit regular reports and deal with information relating to Subject Access Requests.

Requirements:

  • Previous experience in complaint handling role preferred.
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work independently and collaboratively within a team.

Why Join Us:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills
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