Quotations Administrator

7 months ago

Hoddesdon, United Kingdom DW Windsor Full time

**Purpose of Job**:
To respond to, input and progress all inbound quotation requests from our external sales team as well as other customer requests via E-mail and telephone calls. To deal quickly and accurately with the information being passed on and liaise with other departments to ensure a high level of accuracy and a professional approach to customer service.

**Key responsibilities**:

- Deal professionally with quotation enquiries, ensuring timely processing;
- Accurately raise supporting documentation as required;
- Check price margins for quotes and keep accurate records within files as to how prices were gathered;
- Prioritise workload and check your work to ensure that errors are kept to an absolute minimum;
- React in a timely fashion to internal and external customer requests;
- Deal with customers in a professional manner to ensure timely response and that Customer Service “Best Practice” is used at all times;
- Accurately raise and process orders for quotations and ensure orders are checked thoroughly.

**Ideal Person**:

- You will be an effective communicator with strong attention to detail;
- You will be technically minded with an interest in manufacturing;
- You will be able to multi-task, prioritise, manage your time effectively and work well under pressure;
- You will be proficient with Microsoft Office Suite inc. Excel, Outlook & Word
- You will have a confident telephone manner;
- You will have a positive can-do attitude with a willingness to learn;
- You will have experience of working with Salesforce or a similar CRM.

**Experience**:

- You will have a minimum one year’s experience in a similar customer service role.eds.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative experience: 2 years (required)

**Language**:

- English (required)

Ability to Commute:

- Hoddesdon (required)

Ability to Relocate:

- Hoddesdon: Relocate before starting work (required)

Work Location: In person

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