People Operations Executive

3 days ago

London, United Kingdom Rated People Ltd. Full time

**ABOUT RATED PEOPLE**

Rated People is a dynamic marketplace tech company connecting c.1 million homeowners each year with our network of >50k trades businesses to get important jobs done across the whole of the UK. Our product is disrupting a £50 billion a year home improvements sector and helping trades services companies, which provide 1 in 12 jobs in the UK, grow their businesses. Our goal is to make home improvements stress free and enjoyable for both homeowners and tradespeople, to drive trust and make the process as smooth as possible.

We were recently named a Times 100 top place to work and are a VC-backed scale-up with a spacious HQ in Shoreditch and headcount of ca. 100 passionate, innovative employees. We delivered our first profitable year in 2020 (despite the pandemic) and have ambitious growth goals with a people-first approach, as we genuinely believe that empowered, happy and motivated employees deliver better commercial results.

**OUR VALUES**

At Rated People, we live and breathe our 4 E values (empathise, enable, empower and experiment) and are looking for amazing culture contributors who share our core values and care about our culture just as much as we do For us, culture is not something that happens from the top down - everybody is a culture driver and has the autonomy to shape our working environment to make Rated People a psychologically safe, fun and inclusive space for everyone.

**THE ROLE**

Being part of the newly created People and Culture function, you will report directly into the Head of People and brim with innovative ideas on how to provide the best experience for our employees. Working towards an ambitious Employee Value Proposition, you will ensure we have the ideal people ops processes to scale, while also having the opportunity to assist in exciting higher-level people projects, take on more remit and grow into a more senior role. If you are an exceptional people operations/admin whiz who is hungry to stretch and develop further, this is your role

**Responsibilities include**:

- Be the first point of contact for queries and processes relating to People Operations (for example sickness absence, holiday entitlement, probation management)
- Pro-actively manage the full employee life cycle (references, on-boarding, probation performance, employment changes such as family leave, flexible working etc., exit interviews) and ensure employee files are up to date
- Ownership of all administrative processes, for example drafting/sending letters and benefits administration
- Ensure our HRIS BambooHR records are accurate at all times and assist with ad-hoc reporting
- Assist in ad-hoc projects on the People roadmap on topics such as L&D, DEI, Mental Health, Career Progression Frameworks and benefits to name a few

**Required skills and experience**:

- Pro-active and outgoing personality who takes pride in the accuracy of their work and executes on responsibilities diligently and reliably
- Innate one-stop customer service mindset, anticipating additional needs and questions and pre-empting them effectively to ensure we maximise each experience with the People department
- Approachable, open and trustworthy demeanour to build strong relationships with colleagues
- Ability to work autonomously, escalating queries as and when necessary
- Sound judgement and organisation skills to prioritise workload effectively
- Ability to maintain confidentiality at all times

Don’t be put off if you do not meet 100% of the skills and experience - far more important to us is a hunger to learn, a growth mindset and a positive attitude.

**WHAT WE OFFER**

We’re proud to foster an environment perfect for creativity, fun and sharing ideas, as well as a competitive salary and a generous range of benefits:

- 25 days holiday (plus one day for every year of service, max 30 days)
- Strong and inclusive company culture we all shape and take ownership and pride in, including companywide events, surprise and delights, roundtables and culture clubs
- Market-leading private medical insurance on ‘medical history disregarded’ terms, virtual GP service (Babylon) and mental health cover
- Perx - Member Benefit Platform
- Cycle to work scheme
- Life assurance
- Travel loans
- Fresh fruit, coffee and tea and food cupboard
- Enhanced parental leave policy

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