Ground Operations Executive

4 weeks ago


Leeds Bradford Airport, United Kingdom Jet2.com and Jet2holidays Full time

Fixed Term
- 40 Hours

**Salary**
- Excellent

**Country**
- U.K

**What you will be doing...**
- We have an exciting opportunity to join our
- **Central Ground Operations Team** on a fixed term basis
- **, **at our
- **Head Office **at
- **Leeds Bradford Airport**. Reporting to the
- **Ground Operations Supervisor,** this role
- ** supports** the department and our airport-based Ground Operations Teams across
- **key point of contact** for all Ground Operations related matters and will
- **proactively promote** a safe and 'just' culture across the network by providing
- **expertise, guidance and advice** to
- ** colleagues** and
- **third-party service providers **alike. In this role you will ensure
- **consistency of service** and
- **sharing of best practices** whilst delivering a
- ** first class, friendly service** to our
- ** internal and external customers.**

**Key responsibilities will include -**
- Acting as a key contact for all i**mmigration matters, i**ncluding the processing of incorrectly documented passengers, **promotion of best practice,** and assistance with** system development**:

- Assisting with** Special Assistance** & other medical matters, providing **guidance** to the wider business
- Close **communication **with Ground Operations colleagues to drive **safety **promotion and ensure **compliance **with company procedures and **consistency of service **across all operational areas
- Assistance with the company **Charter Programme **and any relevant lease aircraft operations from a Ground Operations perspective
- Ensuring clear and effective communication via **company systems **and **newsletters**:

- Supporting the department with **administration **such as orders and invoicing

**What Skills and Experience will you need?**
- **Role Model **behaviours and will have extensive previous experience within an
- **airside or customer facing Ground Operations** role. You will have first-hand experience of
- ** check-in and passenger processing systems** and a thorough knowledge o
- **f PRM operations **and
- ** immigration** requirements. You will be
- ** enthusiastic**,
- ** self motivated, **have excellent
- ** planning and organisational** skills, as well as a passion for
- **delivering excellent customer service**. Knowledge of a
- **European language**, ideally Spanish would be an advantage an
- **d strong IT skills** are essential.**What Can We Offer You?**

We offer our valued colleagues a range of benefits including:
- Free Car Parking
- Contributory pension scheme
- 3 x Salary Life Assurance
- 34 days holiday entitlement per annum (pro rata dependent upon contracted hours)
- Option to buy and sell annual leave
- Cycle to Work Scheme
- Career progression opportunities
- Access to Mental Health First Aiders
- Employee Assistance Programme including professional counselling
- Recommend a Friend scheme (£250 for successful referrals)
- Many retail discounts on - travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
- Help us to send our all-important customers on holiday with
- **Jet2holidays****Division**

**Careers With Us**
- Airline

**Careers Dept**
- Operations

**Careers Team**
- Ground Operations - Central Support

**Business Area**
- Ground Operations Uk

**Team**
- Administrator - Ground Ops



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