Clerical Officer/receptionist

2 weeks ago


Leeds, United Kingdom Leeds Teaching Hospitals Full time

The Clerical Officer is expected to provide an efficient, effective and accurate administration and reception service in line with the policy statements provided in the Trusts Patient Access policies, to support the delivery of high standard and cost effective treatment for patients. 3. JOB DIMENSIONS To work within the Trusts outpatient environments to facilitate the smooth, and efficient delivery of the patient administration pathway from referral and throughout the outpatient process. 4.

ORGANISATIONAL CHART 5. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Qualifications Literate and numerate Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2 Good command of spoken and written English Knowledge/Experience IT skills including keyboard and data entry, with the ability to demonstrate proficiency in the use of software Knowledge of relevant administrative systems and clerical procedures pertaining to the department (acquired through job training) Previous clerical experience - this could include school/college work experience Work experience in a health or social care setting (desirable) Previous reception/customer care experience (desirable) Training Commitment to undergo job training as required on: a range of Patient Administration and other Systems. participate in in-service and mandatory training participate in annual performance appraisal with commitment to agreed Personal Development Plan (PDP). Disposition / Attitude Able to work as part of a multidisciplinary team Able to work on own initiative, within agreed departmental guidelines Professional attitude Practical Skills Good interpersonal skills Effectively communicate with patients and team members 6.

THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values 7. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition 8.

CORE BEHAVIOURS AND SKILLS Personal Motivated Professional attitude and behaviour Able to adapt to service led changes Flexible approach to working practices and duties Attention to detail Good Time Keeping Communication Literacy Numeracy Verbal, non-verbal Able to communicate with all levels of staff Responsibility to others Customer Care skills Reliable Adaptable Trustworthy 9. CORE KNOWLEDGE AND UNDERSTANDING Excellent customer care skills Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures Have understanding of Health and Safety rules and to be responsible for ones own acts and omissions 10. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY 1. To promptly process patient and/or other correspondence, documentation, letters, reports etc.

4. To plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner and arrange transport/interpreting services where appropriate. 5. Check/enter patient and /or other details on the Patient Administration and other Systems.

6. To request and retrieve relevant information from the appropriate administration system (electronic or paper systems) as necessary including patient casenotes. 7. Prepare documentation for processing, including inputting, photocopying or scanning.

8. Check documentation is complete and available when needed in relevant clinic or ward eg casenotes, test results and X-Rays etc. 9. Maintain and update patient/departmental databases, ensuring patient and other information is accurately recorded, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager.

10. To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returni



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