Sales Team Leader

5 days ago

Brighton, United Kingdom Starfyn Recruitment Full time

Starfyn Recruitment are delighted to be working with a leading Utilities Consultancy for businesses throughout the UK.

They are looking for an experienced Sales or Telesales manager who can coach, manage, motivate, train, and develop a very successful CAT team. The role is office-based and requires someone who has worked in telesales previously or, has a very good understandingof the B2B sales environment.

We are looking for someone who has a passion for building and leading teams to join the business. As an integral part of the company, you will be responsible for the performance and motivation of our telesales team - supporting them to reach exceptionallevels of performance by understanding how to get the best out of people in an outbound B2B telesales environment.

**Role** - Sales Team Leader (This is a key role within the business)

**Location** - Brighton (Monday-Friday, no weekends or BH)

**Salary** - Up to £30,000 (negotiable)

Bonus scheme and commission offered

**Role and Responsibilities**:
The Client Acquisition Team 'CAT' is the engine behind their business, generating sound business leads for their sales team of professional energy consultants. They are often the first point of interaction for potential new customers and an excellent provingground for sales to flourish. The CAT Telesales Leader assists the CAT Manager in the everyday running and efficiency of the team. Ensuring that staff are maximising call time, achieving their KPIs, managing pipeline and providing on the spot feedback, intervention& training when required.
- Assist the team in managing their sales pipeline within the in-house CRM database, working to strict KPI, and booking targets.
- Ensuring that the day is structured efficiently with a focus on meeting daily targets.
- Leading the agents in a variety of ways during the day, identifying trends in their performance, call stats etc to ensure maximum call time and efficiency. Addressing any issues promptly.
- Arrange voice files and mix tapes for training and feedback sessions.
- Producing and undertaking role plays based on the CAT script for the team.
- Assisting agents with queries, helping them to find quick resolutions and secure bookings.
- Lead by example and utilise your experience and skills to achieve sales and service targets, whilst coaching and getting the best from your team.
- Adopt a flexible, enthusiastic, and driven approach to achieving the financial goals of the business. Responsible for ensuring that as well as achieving all set targets the customers receive exquisite care.
- Ensure any bad practice is addressed immediately.
- Escalate any persistent performance or disciplinary issues to the CAT Manager.
- Maintain up to date market knowledge to assist in more complex queries.
- Ad hoc duties as required from Sales Manager and CAT Manager.
- Always championing the business, whilst interacting with staff, ensuring professional standards are upheld.
- Continue your professional development and attend training when required to maintain standards.
- At times
- To uphold the company values in all aspects of your work and day to day interactions.
- Participate in B2B calls with prospective clients along with the team as needed

**Skills, Experience, and Attributes**:

- A background in telesales or B2B sales
- Team leader, training, or coaching experience, ideally within a sales environment
- Excellent interpersonal skills
- Ability to multitask and work under pressure
- Outstanding telephone presence
- The ability to adapt to change in a fast-paced environment
- You will need to be honest, upfront, approachable, empathetic, and fair

**Benefits Package**:

- Annual Leave of 20 days per annum, increasing with length of service up to 25 days per annum.
- Birthday Leave after 1-year service.
- Attendance Booster; earn extra leave through exceptional attendance.
- Defined contribution, salary sacrifice pension scheme.
- Comprehensive Employee Assistance Program.
- Incentive events throughout the year, with prizes including gifts, vouchers, and holidays
- Various social events throughout the year, including our own festival
- Free fruit, soft & hot drinks, snacks, and lunch.
- Casual dress
- Company events
- Referral programme

This is a superb opportunity for a current manager who maybe seeking a new challenge or, a senior salesperson who is looking for that next step

**If this sounds like you or, you know someone who could be interested, please contact me on or

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