Telesales Team Leader

3 days ago

Brighton, United Kingdom Black Sheep Utilities Full time

Black Sheep Utilities are looking for a Telesales Team Leader to join our flock of passionate individuals

Are you a strong leader who is proactive and determined to succeed?

If so, we would love to hear from you

We are looking for someone who has a passion for building and leading teams to join our flock as a Team Leader. As an integral part of the company, you will be responsible for the performance and motivation of our telesales team - supporting them to reach exceptional levels of performance by understanding how to get the best out of people in an outbound B2B telesales environment.

Black Sheep Utilities are a business to business ‘B2B’ energy procurement service. We partner with the ‘Big Six’ suppliers, plus many more, to ensure we negotiate the best utility prices for our customers and generate our own leads in-house. The Team Leader will be responsible for managing the team's day-to-day performance, communicating goals, identifying an area for development, and delivering feedback/training sessions.

**THE ROLE**

The Client Acquisition Team ‘CAT’ is the engine behind our business, generating sound business leads for our sales team of professional energy consultants. They are often the first point of interaction for our potential new customers and an excellent proving ground for sales to flourish. The CAT Telesales Leader assists the CAT Manager in the everyday running and efficiency of the team. Ensuring that staff are maximising call time, achieving their KPIs, managing pipeline and providing on the spot feedback, intervention & training when required.

**MAIN DUTIES AND RESPONSIBILITES**
- Assist the team in managing their sales pipeline within our in-house CRM database, working to strict KPI, and booking targets.
- Ensuring that the day is structured efficiently with a focus on meeting daily targets.
- Leading the agents in a variety of ways during the day, identifying trends in their performance, call stats etc to ensure maximum call time and efficiency. Addressing any issues promptly.
- Work with QC to arrange voice files and mix tapes for training and feedback sessions.
- Producing and undertaking role plays based on the CAT script for the team.
- Assisting agents with queries, helping them to find quick resolutions and secure bookings.
- Lead by example and utilise your experience and skills to achieve sales and service targets, whilst coaching and getting the best from your team.
- Adopt a flexible, enthusiastic, and driven approach to achieving the financial goals of the business. Responsible for ensuring that as well as achieving all set targets the customers receive exquisite care.
- Ensure any bad practice is addressed immediately.
- Escalate any persistent performance or disciplinary issues to the CAT Manager.
- Maintain up to date market knowledge to assist in more complex queries.
- Ad hoc duties as required from Sales Manager and CAT Manager.
- Championing Black Sheep Utilities at all times, whilst interacting with staff, ensuring professional standards are upheld.
- Continue your professional development and attend training when required to maintain standards.
- At times
- To uphold the company values in all aspects of your work and day to day interactions.
- Participate in B2B calls with prospective clients along with the team as needed

**KEY SKILLS & ATTRIBUTES**
- Initiative to manage and prioritise own workload to meet strict targets.
- Excellent interpersonal skills, ability to build rapport and engage contact through conversation.
- Ability to multitask and work under pressure
- Outstanding interpersonal and problem-solving skills.
- Outstanding telephone presence and professional manner.
- Be able to adapt to change in a fast-paced environment.
- Proficiency with the Microsoft 365 suite and the ability to touch type at a good rate.
- High level of attention to detail.
- Strong managerial and sales skills

**NECESSARY EXPERIENCE & QUALIFICATION**
- Previous Telesales Team Leader or trainer experience.
- Previous experience in telesales preferred.

**BENEFITS PACKAGE**
- Annual Leave of 20 days per annum, increasing with length of service up to 25 days per annum.
- Birthday Leave after 1-year service.
- Attendance Booster; earn extra leave through exceptional attendance.
- Defined contribution, salary sacrifice pension scheme.
- Comprehensive Employee Assistance Program.
- Incentive events throughout the year, with prizes including gifts, vouchers, and holidays
- Various social events throughout the year, including our own festival
- Free fruit, soft & hot drinks, snacks, and lunch.
- Casual dress
- Company events
- Referral programme

**Schedule**:

- Day shift
- Holidays
- Monday to Friday
- No weekends or bank holidays

**Supplemental pay types**:

- Bonus scheme
- Commission pay

**You MUST have at least 1 year of management/supervisory experience.**

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£32,000.00 per year

**Job Types**: Full-

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