Service Advisor Man Truck Swindon

3 months ago

Swindon, United Kingdom Harwoods Group Full time

Job Purpose:
To ensure that maximum utilisation of the workshop and customer satisfaction is achieved. To invoice Workshop Sales.

**Responsibilities**:

- To plan the forward capacity to the workshop
- To canvass for and accept bookings for the workshop in order to fill available capacity
- To correctly interpret customer or internal instructions and complete job cards/repair orders

etc
- To promote additional workshop services/repairs where applicable
- Build rapport with all levels of staff and customers
- To monitor all work to ensure that it is completed by the times required and to report any

likely delays to the customer to seek, record and communicate authority for any extra work

required or parts to be ordered or fitted
- Adhere to and promote CSI and UTP to customers and 5S programme
- To ensure that work done, parts and consumables used and tests carried out are accurately

recorded on the job card/repair order. To cost the work and raise invoices
- To order parts from the Parts Department and to order sub-contract work
- To account for all cash, cheques etc received and to ensure that all work done and parts

used are charged to appropriate accounts
- To provide times, hours sold, statistics and budgetary information
- To provide information, maintain records and carry out all duties in an accurate, efficient and

timely manner.
- To undertake such other tasks as may reasonably be required
- To enhance the image and reputation of the company whilst supporting its commercial

interests
- To comply with good health and safety practice, all statutory requirements, company policies

and standard procedures

Required competencies:

- Technical knowledge
- Excellent telephone manner
- Excellent organisational and administration skills
- Proactive approach to work
- Able to work to deadlines
- Problem solving skills
- Analytical skills including working with statistical and costing information
- Ability to work in a fast pace environment and multitask
- Work on own initiative and as a team player

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

We operate across 6 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Swindon Truck

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