Service Advisor

6 months ago


Swindon, United Kingdom Fish Brothers (Swindon) Ltd Full time

Fish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With many returning time after time, we know how important quality and good customer service is. With 70 years of experience in the motoring industry, we are recognised as one of Swindon’s renowned car dealer groups.

Our Renault dealership has opportunity for an experience Service Advisor to join us to work within our busy and successful Service Department..

As the Service Advisor, you will be the main point of contact for our service customers. You will ensure that customers are called in advance of their visit and on arrival you will take them through all the necessary paperwork, ensuring that all the technical terms are explained clearly.

After this, your role will be to set expectations with the customer and keep them updated throughout the repair of their vehicle. When the work is complete you will be responsible for taking payment and selling any additional products that may be of benefit to the customer which can include retention products.

Previous experience in an automotive customer service role is essential.

Please note this position is based on a 45 hour week working Monday to Friday 8am to 6pm with Saturday mornings worked on a rota basis and paid as overtime.

**Job Types**: Full-time, Permanent

Pay: £26,769.60 per year

**Benefits**:

- Company pension
- Life insurance

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you have experience within an automotive customer service role?

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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