Patient Navigator

How do you think it would feel to be an important part of patient care? You could be the compassionate person our patients need to help and assists them on their personal journey.

We are looking for a Patient Navigator to join the General Surgery Department at Lancashire Teaching Hospitals on a fixed term basis for 12 months. This is an exciting opportunity to undertake a newly created role and to play a pivotal part in improving patient experience for those on the cancer pathway.

We are looking for an experienced and enthusiastic, self-motivated person who will be responsible for supporting patients on the 2 week wait suspected cancer pathway and also our RTT 18 week patients. You will be the main point of contact for patients on the cancer pathway, particularly those requiring endoscopy. You will work closely with multi-disciplinary colleagues to support patients and GPs with the pathway and to reduce waiting times.

The post holder will be responsible for supporting patients on the 2 week wait cancer pathway and RTT 18 week patients, including taking appropriate actions to ensure that the trust targets are being met for the Clinical Business Unit. The post holder will assist in the effective collection and recording of the patient pathways across the Unit and will support all administrative and clerical issues relating to cancer patients’ pathway of care, tracking and supporting them from referral to treatment and/or discharge. They will actively monitor patients on 18 week and cancer pathways, give regular updates of actions being taken and escalate problems accordingly.

The post holder most have a key eye for detail as well as well as having excellent interpersonal skills. Applicants will also require robust organisational skills to track and monitor patients along the pathway.

We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Develop and maintain effective working relationships with clinicians, managers and others within General Surgery and Trust-wide service users.

Work across the Business Unit and Trust and contribute to the delivery of performance targets for services as appropriate.

To provide a key link between the department’s management team ensuring that National 18 week Referral to Treatment (RTT) standards and the national cancer target standard and any other local target set by the Trust are managed/coordinated effectively and deadlines are met.

Undertake information collection and analysis

Develop and maintain effective working relationships with clinicians, managers and others within the Unit and Trust wide service users

Effectively support the Acute & Specialist Surgery CBU in maintaining an open and honest culture that focusses on the development of staff and enables individual and team responsibility

Be the point of contact for all routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquires.

Promote within the Business Unit an honest and open culture that encourages the use of initiative, individual and team responsibility

Cooperate with other members of the management and clinical team to ensure that there is consistent and equitable approach to Trust policies and Divisional objectives.

Undertake ad hoc duties to support the service and the Division as a whole.

Please refer to attached Person Spec and job Description for more information.