Receptionist / Care Navigator

2 weeks ago

Preston, United Kingdom Ash Tree House Surgery Full time

Job summary

Ash Tree House are looking for two Receptionist / Care Navigators to join our already established friendly team. The post's are both 20 hours per week to be workedflexibly over 3 days between the hours of - Monday -Friday on a rotabasis. Working hours are dependent on the needs of the business.

Extra hours will be required as and when to cover annualleave and sickness. Flexibility is a must for this post.

Please note you should complete your application as soon as possible as this job advert may close sooner than expected if we receive a sufficient amount of applications.

Interviews will be held on Wednesday 15th May 2024 only, please consider this when completing your application.

Main duties of the job

This is an essential fast paced role, helping to provide a welcoming and professional service to patients, staff and visitors to the practice. Therefore its important that you should be a quick thinker, be able to multi task and remain calm under pressure.

The ideal candidate must be self-motivated, enthusiastic, friendly have excellent customer service and computer skills. This is a varied role dealing with reception duties, prescriptions and administrative tasks. The candidate must be able to be empathetic towards patients, a problem solver and be able to use their own initiative.

You should be able to work as part of a team but also be able to work on your own. Experience is not essential for this role and training will be provided.

About us

Ash Tree House Surgery in Kirkham is a progressive Training Practice housed in a beautiful listed building, Ash Tree House provides a full range of primary care services to a population of nearly 11,667 patients. We are committed to giving our patients the highest quality service by maintaining a mutual confidence between Doctor and Patient. There are 5 GP Principals working closely with a dedicated Practice team which includes Nurses, a Pharmacist Practitioner, Pharmacist Technician, GPA, Counsellors and support staff. The Practice is also supported by Community staff including a Community Matron, District Nurses and Health Visitors, Social Prescriber, Health Coach and a resident Physiotherapy Service.

Job description

Job responsibilities

TITLE : Receptionist / Care Navigator

LOCATION : Ash Tree House, Church Street,Kirkham,PR4 2SE

RESPONSIBLE TO : Reception Manager

ACCOUNTABLE TO : Practice Manager

General Duties

As a Receptionist / Care Navigator you will be required to:

ensure that all queries from patients are handled efficiently and courteously keep surgery premises tidy and safe at all times maintain patient confidentiality at all times

Principle Duties

1. Meet and greet patients, providing a friendly and helpful welcome.

2. Navigate patients to the right clinician and service.

3. Make new and follow-up appointments for patients via the telephone or in person at the Reception Desk.

4. Receive telephone calls and deal with enquiries/messages and/or direct them to the appropriate person.

5. Receive and record all requests for home visits, repeat prescriptions, including on-line requests etc.

6. Manage repeat prescriptions and ensure that these are signed and checked by the doctor before handing to patients.

7. Provide administrative support to clinical staff and other members of the team, such as scanning and data input.

8. Opening and closing the premises including checking heating and ventilation at the start and end of the surgery day.

9. Provide support and guidance to new staff during their induction.

10. Attend and participate in Practice and Reception Team meetings, as required.

Overall Responsibility

Undertake any other appropriate duties or responsibilities as directed by the Managment team or Partners To ensure effective communication with all Clinicians and other Practice and Community staff based at the Practice Be aware of and adhere to Practice policies in relation to Health and Safety at Work and Fire Precautions To attend appropriate training courses

Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.

This Job Description is not intended to form a part of the contract of employment or to be a complete list of duties and responsibilities, but a guide for information to the job.

This Job Description will be periodically reviewed in the light of developing work requirements. The individual in post will be expected to contribute towards this revision.

Confidentiality

In the course of your duties, you may have access toconfidential information about patients, staff or other General Practicebusiness. On no account must suchinformation be divulged to anyone who is not authorised to receive it.

Confidentiality of information must be preserved at alltimes whether at or away from work.

Data Protection Act,1998

Carry out any requirements within the duties applicable tothe Data Protection Act.

Health and Safety atWork Act, 1974

Observe all responsibilities and carry out all duties,whether general to all employees or specific to the post, relating to Healthand Safety in accordance with the Practice Safety policies and any statutoryrequirements.

Quality Assurance

Every employee is personally responsible for the quality ofthe work, which they individually perform.It is their duty to seek to attain the highest standards achievable bothindividually and collectively within their knowledge, skills, and resourcesavailable to them in the furtherance of the Practices philosophy of pursuingquality in all its services.

OutsideEmployment/Outside Interests

If you have other work or outside interest, this must notconflict with your duties and responsibilities or your attendance for work asan employee of the Practice.

It is a condition of employment that you must inform thePractice Manager before taking up post of any private practice, work for outsideagencies or other employers, voluntary work, or outside interest you have orpropose to have.

This is to ensure there is no question of creating aconflict of interest with your Practice duties. You must therefore seek the Partnersapproval before taking on any such other work or outside interest at any timeafter entering the Practices employment.

Working TimeDirective

You are required to comply with the regulations governingworking time.

Harassment andBullying

The Practice condemns all forms of harassment and bullyingand is actively seeking to promote a workplace where employees are treated withdignity, respect and without bias.

Equal Opportunities

The Practice actively promotes equality of opportunity forall its employees.

Fire Training

Each member of the Practice has a statutory obligation toattend a Fire Lecture each year. It isthe responsibility of each member of staff to ensure that they comply with thislegal requirement.

No Smoking Policy

The Practice has a no smoking policy.

Disclosure CriminalRecords Bureau

This post is subject to standard disclosure under theCriminal Records Bureau.

Person Specification

Qualifications

Essential

Good standard of general education literate and numerate ( GCSE equivalent).

Desirable

AMSPAR or similar qualification related to customer services and/or primary care.

Other Job Requirements

Essential

Willingness to attend training courses

Skills and knowledge

Essential

Experience of using Microsoft Office Applications. Able to work on own and as part of a team. Good communication skills. Ability to cope with stressful and difficult situations.

Experience

Essential

Experience of working in a busy customer focussed setting, office/administration environment.

Desirable

Clinical system experience. Previous general practice work or NHS work.

Personal Qualities/Requirements:

Essential

Ability to maintain confidentiality. Approachable. Courteous. Trustworthy & Discrete.

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