Service Advisor
5 months ago
**Customer Service Advisor**
**Location**: Mercedes Benz of Winchester
**Hours**: 47.5 hours per week, including Saturday mornings on a rota basis
**Salary**: Basic plus OTE up to £36,000 (site dependent)
**Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
**Bonus schemes**: Customer satisfaction and team performance bonus schemes
**Who we are**
Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.
We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.
**The role**
As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.
**Who you are**
- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past
**What you’ll do**
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
**Experience**:
- service advisor: 1 year (required)
Ability to Commute:
- Winchester (required)
Work Location: In person
-
Service Advisor
3 weeks ago
Winchester, Hampshire, United Kingdom Rise Technical Recruitment Limited Full timeService Advisor OpportunityWe are seeking a skilled Service Advisor to join our team at Rise Technical Recruitment Limited. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.About the RoleThis is an exciting opportunity for a Service, Parts, or Aftersales Advisor looking to take their career...
-
Service Advisor
3 weeks ago
Winchester, Hampshire, United Kingdom Rise Technical Recruitment Limited Full timeService Advisor OpportunityWe are seeking a skilled Service Advisor to join our team at Rise Technical Recruitment Limited. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.About the RoleThis is an exciting opportunity for a Service, Parts, or Aftersales Advisor looking to take their career...
-
Service Advisor
4 weeks ago
Winchester, United Kingdom Rise Technical Recruitment Full timeJob Title: Service AdvisorWe are seeking a highly skilled and experienced Service Advisor to join our team at Rise Technical Recruitment. As a Service Advisor, you will play a key role in delivering exceptional customer service and providing technical support to our clients.Key Responsibilities:Provide technical support and guidance to customers on products...
-
Service Advisor
4 weeks ago
Winchester, United Kingdom Rise Technical Recruitment Full timeJob Title: Service AdvisorWe are seeking a highly skilled and experienced Service Advisor to join our team at Rise Technical Recruitment. As a Service Advisor, you will play a key role in delivering exceptional customer service and providing technical support to our clients.Key Responsibilities:Provide technical support and guidance to customers on products...
-
Service Advisor
1 month ago
Winchester, Hampshire, United Kingdom Rise Technical Recruitment Limited Full timeService Advisor OpportunityWe are seeking a skilled Service Advisor to join our team at Rise Technical Recruitment Limited. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our service department, providing exceptional customer service, and working closely with our technicians to deliver high-quality repairs.Key...
-
Service Advisor
1 month ago
Winchester, Hampshire, United Kingdom Rise Technical Recruitment Limited Full timeService Advisor OpportunityWe are seeking a skilled Service Advisor to join our team at Rise Technical Recruitment Limited. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our service department, providing exceptional customer service, and working closely with our technicians to deliver high-quality repairs.Key...
-
Service Advisor
1 month ago
Winchester, United Kingdom Rise Technical Recruitment Full timeService Advisor OpportunityWe are seeking a skilled Service Advisor to join our team at Rise Technical Recruitment. As a Service Advisor, you will play a crucial role in delivering exceptional customer service to our key clients, while receiving comprehensive industry training and opportunities for career progression.About the Role:Organize and schedule...
-
Service Advisor
1 month ago
Winchester, United Kingdom Rise Technical Recruitment Full timeService Advisor OpportunityWe are seeking a skilled Service Advisor to join our team at Rise Technical Recruitment. As a Service Advisor, you will play a crucial role in delivering exceptional customer service to our key clients, while receiving comprehensive industry training and opportunities for career progression.About the Role:Organize and schedule...
-
Service Advisor
1 month ago
Winchester, Hampshire, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a skilled Service Advisor to join their team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of the service department. The ideal candidate will have a strong background in the automotive industry and excellent communication skills. The...
-
Service Advisor
1 month ago
Winchester, Hampshire, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a skilled Service Advisor to join their team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of the service department. The ideal candidate will have a strong background in the automotive industry and excellent communication skills. The...
-
Service Advisor
1 month ago
Winchester, Hampshire, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a skilled Service Advisor to join their team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of the service department. The ideal candidate will have a strong background in vehicle maintenance and repair, with excellent communication and...
-
Service Advisor
1 month ago
Winchester, Hampshire, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a skilled Service Advisor to join their team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of the service department. The ideal candidate will have a strong background in vehicle maintenance and repair, with excellent communication and...
-
Service Advisor
4 months ago
Winchester, United Kingdom Martins of Winchester Full timeJob description NISSAN SERVICE ADVISOR: We are currently looking to recruit a Service Advisor to join our established service team at Martins of Winchester. You will be well versed in delivering high levels of customer satisfaction in an exciting, busy and often challenging environment. Working within a dedicated team, you will be responsible for ensuring...
-
Account Service Advisor
4 weeks ago
Winchester, Hampshire, United Kingdom Rise Technical Recruitment Limited Full timeService Advisor OpportunityWe are seeking a skilled Service Advisor to join our team at Rise Technical Recruitment Limited. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.About the RoleThis is an exciting opportunity for a Service, Parts, or Aftersales Advisor to join a well-established,...
-
Account Service Advisor
4 weeks ago
Winchester, Hampshire, United Kingdom Rise Technical Recruitment Limited Full timeService Advisor OpportunityWe are seeking a skilled Service Advisor to join our team at Rise Technical Recruitment Limited. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.About the RoleThis is an exciting opportunity for a Service, Parts, or Aftersales Advisor to join a well-established,...
-
Service Advisor
5 months ago
Winchester, United Kingdom Marshall Motor Group Full time**Service Advisor**: Job description We are currently recruiting for a Service Advisor to join our Mercedes-Benz of Winchester dealership. As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive...
-
Service Advisor
1 month ago
Winchester, United Kingdom CV-Library Full timeService Advisor £30,000 - £35,000 + Full Training + Progression + Private Healthcare plan + Excellent Company Benefits Hampshire (Commutable from: Winchester, Basingstoke, Farnham, Haslemere, Eastleigh) Do you have customer service experience looking to join a well-established, family run business where you will receive full industry...
-
Service Advisor
1 month ago
Winchester, Hampshire, United Kingdom Rise Technical Recruitment Limited Full timeJob OpportunityWe are seeking a skilled Service Advisor to join our team at Rise Technical Recruitment Limited.Key Responsibilities:Provide exceptional customer service and support to clients.Assist in the diagnosis and repair of vehicles.Work closely with the sales team to ensure seamless customer experience.Stay up-to-date with industry developments and...
-
Service Advisor
1 month ago
Winchester, Hampshire, United Kingdom Rise Technical Recruitment Limited Full timeJob OpportunityWe are seeking a skilled Service Advisor to join our team at Rise Technical Recruitment Limited.Key Responsibilities:Provide exceptional customer service and support to clients.Assist in the diagnosis and repair of vehicles.Work closely with the sales team to ensure seamless customer experience.Stay up-to-date with industry developments and...
-
Automotive Service Advisor
1 month ago
Winchester, United Kingdom CV-Library Full timeJob Title: Automotive Service Advisor Location:Winchester Salary: £26-500 - £28,500 basic with an OTE of £34,000 Holt Recruitment are recruiting for a Service Advisor to join a thriving, family-run dealership in the Winchester area. You'll be a representative of a very successful Premium brand, calling...
